Start of Content Area

Function documentation Functions of the Employee Interaction Center Locate the document in its SAP Library structure

Agents at the Employee Interaction Center can use the following functions:

·        They can search for and identify employees.

·        They can execute a knowledge search in a knowledge database.

·        They can process requests from self-service applications.

·        The can process EIC-related tasks in their agent inbox.

·        They can create and process activities.

 

End of Content Area