Correspondence 

Use

You can create and send any correspondence that is necessary during dispute case processing.

Integration

The technical basis is the Post Processing Framework. With this component, you can have follow-on activities (actions), such as the creation of correspondence, triggered and processed automatically based on conditions. You can define and configure these actions in accordance with your requirements. The actions are grouped in an action profile that is assigned to a case type.

The correspondence is actually sent via SAPconnect. Via Tools ® Business Communication ®Communication ® SAPconnect, you can use an administration function to monitor the send transactions.

Prerequisites

You have made all settings required in Customizing for SAP Dispute Management under Correspondence.

If you want to store correspondence that you create and send in an optical archive, you have made all of the settings required in Customizing for SAP NetWeaver Application Server under Basis Services ® ArchiveLink. For more information, see the Implementation Guide (IMG) for SAP Dispute Management under Dispute Case Processing ® Correspondence ® Basic Customizing for ArchiveLink.

You have made all settings required for the external communication interface SAPconnect.

Features

You have the following options for correspondence:

Correspondence Created Automatically

Correspondence Created Manually

You can send and print correspondence asynchronously as background processing. To process correspondence later, choose SAP Dispute Management ® Periodic Processing in Dispute Case Processing ® Processing of Actions, or schedule the program RSPPFPROCESS as a job.

Example

You create a dispute case in accounting. When you do this, you can enter the data of a contact person, that is, the correspondence recipient. This is then included in the dispute case as an attribute and used for correspondence. In Customizing, you have defined that an automatic notification is to be created and sent to the customer. The communication channel configured for the contact person is used (e-mail, fax, or letter). The correspondence is sent asynchronously as a background job during the night to reduce the effect on system performance.