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Component documentation Service Parts Management (LO-SPM) Locate the document in its SAP Library structure

Purpose

Service Parts Management (SPM) is a comprehensive, cross-component solution for supporting and managing the extended service parts network. It encompasses the entire range of service parts management activities, including planning, execution, fulfillment, collaboration, and analytics. SPM helps you link your entire service value chain for better visibility, coordination, collaboration, and control of the service parts network.

This documentation refers only to the enhancements for SPM in the ERP system.

SPM comprises two business scenarios: Service Parts Planning and Service Parts Execution. The scenario descriptions are part of SAP Solution Manager implementation content ST-ICO 150 Support Package 01. For more information about SAP Solution Manager, see service.sap.com/solutionmanager.

Implementation Considerations

In addition to the ERP system, you also need other components to be able to perform the SPM processes. For more information about how these systems connect to the ERP system, see System Landscape.

Before you can use SPM in the standard ERP system, you must activate the enhancements for SPM in Customizing for Logistics Execution, by choosing Service Parts Management (SPM) ® Activate Enhancements for Service Parts Management (SPM) ® Activate Enhancements for Service Parts Management.

Note

When you perform this activity, restrictions apply to SPM processes in the ERP system. For more information, see SAP Note 821101.

Features

The enhancements for SPM in the ERP system provide the following features:

      Architecture and Communication

      Extended Inbound Delivery Processing

      Contract Packager Inbound

      Third-Party Order Processing (TPOP)

      Outbound Processing

      Transfer and Inventory Management

      Complaints and Returns

      Quality Management

      Transportation Cross-Docking

      Foreign Trade

      Business Package for External Users in Service Parts Management 1.0

 

 

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