Customer Interaction Center (CIC)
Configuring the Customer Interaction Center
Framework
Component
Customer Component
CIC Profile
Assigning a CIC Profile to a Call Center Agent
Change Clients
Telephony Integration
Computer Telephony Integration (CTI)
Call Center
Business Partner Search and Processing
Action Box
Navigation and Application Area
Data Environment
Business Object Display
Contact History
Display HTML Pages
HTML Customer Overview
Publish ITS Service
Creation of HTML Templates
M/AM Order Overview
Media Sales and Distribution Order Overview
Ad Item Entry
Ad Spec Editor
Contact Processing
Workflow Inbox
Notes on Call Forwarding
Display Texts
Toolbar
Customer-Specific Toolbar
Scripting
WebGUI Calls