Creating Dispute Cases from the Line Item List 

Use

You can create a dispute case from the line item list. You can use this option to include one or more line items in the dispute case and to assign the dispute case to a processor.

Prerequisites

The line items must not be cleared or included in another dispute case. In addition, no other user can be blocking the item in a clearing transaction or by creating a dispute case.

For information about how to display the information for a dispute case in the line item list, see Displaying Dispute Cases from the Line Item List.

Procedure

       1.      You are in the line item list that you access from the SAP Easy Access screen via Accounting ® Financial Accounting ® Accounts Receivable ® Account ® Display/Change Items.

       2.      Select the items that you want to include in the dispute case.

       3.      Choose Extras ® Create Dispute Case.

       4.      If you have selected several line items, and these have different document currencies, business partners, or company codes, a dialog box appears in which you can define the dispute case currency, business partner, and company code.

       5.      In the dialog box Create Dispute Case, enter the required data (attributes, notes).

       6.      Save the dispute case.

Result

The system has created the dispute case with the attributes and notes entered and included the line item selected in the dispute case.