Automatic Creation of Dispute Cases 

Use

With this program you can create dispute cases for residual items that have arisen from automatic incoming payments (account statement, lockbox), from check deposits, or in postprocessing. For more information, see the documentation for this program.

Activities

       1.      Call up the program:

¡        With effect from mySAP ERP 2004, the program is in the application menu. From the SAP Easy Access menu, choose Accounting ® Financial Supply Chain Management ® Dispute Management ® Periodic Processing in Accounting ® Automatic Creation of Dispute Cases

¡        For SAP R/3 4.6C and SAP R/3 Enterprise 4.70, choose transaction SE38. Enter RFDM3000 as the program.

       2.      Create a variant for this program. Note that the General Selections refer to the automatic incoming payment run (account statement, lockbox, check deposit transaction) and the Additional Selections restrict the selection of the residual items. You can define, for example, that dispute cases are only created from a specific threshold value or only for selected reason codes. Note also that any notes that you create in this variant are added to all dispute cases.

       3.      Schedule the program with the variant you have created.

       4.      Check the result of the program run in the application log (object FIDM).

Result

The system creates a dispute case for each residual item that fulfills the conditions defined in the variant.