Customer Service
Front Office
Front Office: Initial Screen
Call Start
Workflows
Front Office Processes
Front Office Process Manager
Front Office Process Manager (Background)
Customer Interaction Center
Structure
Framework
Components
Selecting Visible Components
Selecting Invisible Components
Component Profiles
CIC Profile
Defining CIC Profiles
Allocating CIC Profiles
Component Configuration
Data Search
Application Area and Navigation Area
Functions in the Application Area
Maintaining the HTML Configuration of the Application Area
Maintain Configuration Profile for HTML Transactions
Defining an HTML Customer Overview
The Workflow Inbox
Defining Control Data for Web GUI Calls
Recording Customer Contacts
Functions in the Navigation Area
Define Data Environment
Contact History
Action Box
Toolbars (GUI Status, Active Functions)
User-Defined GUI Status
Selection Function
Autocall Component in IS-U
Configuring the CTI Component
Maintain the Call Center Profile
Other Activities
User-Defined System Modifications for the CIC
Administrative Settings
HTML Templates
Prerequisites
Setting Up Services
Creating Your Own HTML Templates
URL Structure
Miscellaneous
Customer Information
Process Execution
Initial data creation
Owner Allocation
Move-In/Out
Move-In/Out Processing
Insert Contract
Enhancements to Move-In/Out
Contract Change Without Invoicing
Customer Change
Move-in
Master Data (Move-In)
Meter Reading Data (Move-In)
Budget Billing Plan
Security Deposits
Welcome Letter
Screen Layout
Service Notifications and Orders
Move-In Reversal
Move-out
Master Data (Move-Out)
Move-out Confirmation Letter
Meter Reading Data (Move-Out)
Move-Out Reversal
Disconnection/Reconnection of a Utilities Installation
Disconnection/Reconnection of a Utilities Installation
Disconnection Document Release
Disconnection Order Generation
Disconnection Entry
Disconnection Document
Reconnection Order Generation
Reconnection Entry
Rate Maintenance
Rate Maintenance
Customer Contacts
Creating Customer Contacts
Master Data Templates in SAP IS-U
Master Data Template Categories
Template Category Hierarchy
Cardinality of MDT Category Sub-Nodes
Autonomous Master Data Template Categories
Creating or Changing Master Data Template Categories
Virtual Attributes
Customer-Specific Fields
Transport Master Data Templates
Multiple Product Assignment
Environment Determination
ISU_ENVIRONMENT_PREMISE
Master Data Templates
Creating and Testing Master Data Templates
Parameter
Master Data Generator
Create Customer Contact
Key for Generated or Changed Master Data
Error Handling in the Master Data Generator
Description of Master Data Template Categories
Master Data Template Category NEWCUSTPOD
Master Data Template Category NEWCUST
Master Data Template Category RATECHANGE
Master Data Template Categories BPARTNER and CONTRACT_ACCOUNT
Master Data Template Categories DEVICE_INFO and REGISTER_INFO
Master Data Template Categories QPRICE and QPRICE_HIST
Master Data Template Categories LPRICE and TPRICE
Master Data Template Category CONNOBJ
Master Data Template Category DEVICE_LOCATION
Master Data Template Category POD_STAND_ALONE
Master Data Template Category PREMISE
Master Data Template Category INSTALLATION
Master Data Template Category BCONTACT
Master Data Templates for SAP IS-U Release 4.64
Master Data Template Categories for SAP IS-U Release 4.63
Master Data Template Categories for SAP IS-U Release 4.62
Master Data Templates for SAP IS-U Release 4.61
Error Processing: IS-U/CRM Replication and Parked Documents
Scenario Overview
IS-U / CRM Integration – Data Model
Accelerated Move-In, Move-Out, Move-In/Out Entry: Data Model
The IS-U Error Monitor
List Display for Replications Containing Errors
Detailed Display for Replication Containing Errors
Menu and Application Toolbar for Detailed Display
Detail Display: Contract Replication from SAP CRM
Detail Display: Connection Object Replication from SAP CRM
Detail Display: Point of Delivery Replication from SAP CRM
Detailed Display for Parked Document
Restart for Replication Containing Errors
Automatic Restart of Dependent Entries
Workflow ECRMINFAILED
Error Processing up to SAP IS-U Release 4.64
Marketing
Loyalty Program
IS-U Sales Processing
Process Overview
Basic Information
Logistics Master Data
SD Document Flow
IS-U Additional Information
Example Processes
Example 1: Sale of a Refrigerator
Example 2: Initial Data Creation for Customer
Define User-Defined Set Types for Utility Products
Process
Maintain Master Data Templates
Create Own Interfaces and Functions
Typical Sources of Errors
CRM Integration
Internet Self Services
User Conversion in Internet Self-Services
General Information About the New User
Before Starting the Conversion
Conversion Report
Reference Object of the New User
Issuing New Passwords
Set Print Parameters
Start Conversion
Managing the SAP Standard User
Connection to SAP System
Log Outputs