Troubleshooting 

Process Flow

Regularly check the SAP Notes for component EP-PIN. They contain information about program corrections and provide additional documentation.

The System Analyzer, which is supplied as part of the Enterprise Portal installation, provides important pre-installation information if run prior to installing SAP Enterprise Portal. Running the Analyzer with the appropriate tests verifies that all the portal prerequisites are in place.

The Support Desk allows portal users to contact their internal support organization directly from their regular work areas and provides help desk employees with a fully integrated message handling system. For detailed information see Creating a Service Message.

For general information about troubleshooting in the portal see Troubleshooting and Support Desk  in the portal administration guide.

For information about problem analysis scenarios for this component, see Portal Platform Problem Analysis Scenarios in the SAP NetWeaver™ Problem Analysis Guide (PAG).