Tool

Task

Configuration iView

The iView presents a navigation hierarchy that gives you access to all configurable components. See Content Management Configuration).

Index Administration iView

You use the Index Administration iView to manage indexes for searching and classifying documents.

Component Monitor

Displays the status of objects and allows you to identify configurations with errors.

The component monitor shows you an overview of all nodes of a load-balancing environment with their assigned scheduler tasks. Choose Services ® Scheduler in the component monitor. If a task is not assigned to a node, a red symbol is displayed. If this is the case, check the configuration of the corresponding task.

Cache Monitor

Displays statuses and statistics for active caches and allows you to empty caches manually.

Crawler Monitor

Displays information on the active crawlers and allows you to control them.

Indexing Monitor

Returns information on the status of current indexing processes.

Application Log

Displays error messages, warnings, and information generated by KM applications and services.

This information is not logged in the J2EE Engine log.

Reports for system administrators

You can use reports to perform analyses and certain operations across the system.

For system administrators, there are reports that search the database for orphaned objects that originate in CM repositories.

Task

Additional Information

Extend the configuration

For example, you can integrate further repositories or change the user interface (see Content Management Configuration).

Create indexes

If you have integrated other data sources as repositories in KM that you want to search, you must create new indexes (see Index Administration).

Configure security settings

For example, you assign new permission or modify the existing settings (see Knowledge Management Security Guide).

Troubleshoot

The problem analysis scenarios can help you during troubleshooting (see Knowledge Management and Collaboration Problem Analysis Scenarios).

Task

Additional Information

Recommended Frequency

Monitor KM

The different monitors provide information on the status and function of various objects, and contribute to recognizing critical system events.

For more information, see Monitoring.

The frequency can be different for each monitor.

During indexing runs, you should use the indexing monitor.

If errors occur, you should use the component monitor or check the application log.

You can check the cache load, weekly, for example. You can use the results to optimize performance.

Data backup and restore

To prevent data loss, you should regularly back up the data. If ever required, you can then restore your data.

For more information, see Management.

The frequency depends on how often there are changes to system data, configuration data, and documents.

Reindexing and incremental update of data sources

You have to update Web repository indexes in order to update or repair them (see Reindexing and Incremental Update).

The frequency depends on how often document changes take place on the remote Web server. If regular updates are necessary, you can set up an automatic cycle.

Run reports

You can check that CM repositories are functioning correctly and check for orphaned data objects.

SAP recommends running this report monthly.

·        CM Repository File System Check

·        CM Repository Database Check

·        Non-Configured CM Repositories