1. If you want to create a new sales document, select sales document type order, quotation, inquiry or return and then create.

The system displays the screen for creating new sales documents.

If you entered a customer number on the initial screen, it will be included in the new document.

If you did not enter a customer number, but you did enter a customer name and address, the system carries out a search for that customer and displays the customer master records that correspond to the search criteria. If you have made the relevant settings in your system, it also displays the saved address data of one-time customers as the customer master record in the sales document.

You can now select one of the existing customers for transferal to the new document. You can also create a customer or navigate back to the customer search function by choosing Back.

Continue as described in Creating a Sales Document in SAP Retail Store.

2. If you want to process an existing sales document, enter the sales document number and choose Change, Display, Copy or Deliver.

If you choose copy, you must enter the sales document category that the new document should have.

Deliver can only be used for sales orders and returns.

If you do not know the document number, but know the customer number, do not make an entry for the document number and instead enter the customer number. Then choose Change, Display, Copy or Deliver.

The system displays a list of all the sales documents for a customer that are relevant to the processing you chose. If you chose Quotation and Change, you will only see quotations on your screen. If you chose a sales document type and Copy, the system displays all the sales documents for a customer that could be used as a template for the sales document you want to create. If you chose Deliver, the system only displays orders and returns for the customer. If you select the triangle beside the document number, the system displays the document items. This is how you find the document you require for processing.

If you do not know what the document number or the customer number is, leave these fields blank and enter the name and address data of the customer. The system executes a customer search, as described above for the Create function. You can select the relevant customer record. In a second step, the system displays the customer documents.

Continue as described in Changing or Dispaying a Sales Document in SAP Retail Store, Copying a Sales Document in SAP Retail Store or Delivering a Sales Document in SAP Retail Store.

3. If you want to create a customer, choose Customer and then Create.

You cannot preassign the customer number. The system assigns it internally.If you entered name and address data, the system carries out a customer search, as described above in creating a sales document. If you realize that the customer already exists in the system, cancel the processing. Otherwise, choose Create new customer.

Continue as described in Maintaining Customer Data in SAP Retail Store.

4. If you want to edit existing customer data, choose Customer, enter the customer number and choose Change or Display.

Sales Order in SAP Retail Store