The following illustration shows all the types of returns possible in the ERP system:
Returns differ depending on the vendor and recipient of the goods:
· Returns from a customer or consumer
An external customer or consumer returns goods to your company.
¡ Customer returns are particularly prevalent in the wholesale sector and are processed in Billing using billing type RE.
See SD - Billing: Billing Document Type
¡ Consumer returns represent returns by customers in stores when goods are exchanged or complaints are made at the POS.
See ISR - SAP Retail: Sales/Returns (Store)
In both cases, you enter a return. The system posts a goods receipt and creates a credit memo. You can enter the return with or without reference to another document in the system (such as a sales order).
· Returns to vendor
Your company returns goods to an external vendor. The system posts a goods receipt correction and issues a credit memo against the vendor which it takes into account in Invoice verification. You can post the return without reference to another document in the system (such as a purchase order).
Unlike this type of return without reference to another system document, a return in MM involves a reference to an external document (such as a purchase order).
· Returns in combination with a stock transfer
In this case, stock is transferred between two sites in your company. You return the goods without reference to another system document to the internal vendor, i.e. the supplying site.
The following cases exist:
¡ Returns within the same company code
The system corrects the stocks. There is no internal billing.
¡ Returns between two different company codes
The system corrects the stocks. It also creates credit memos for the internal vendor and the internal customer.
ISR - SAP Retail: Vendors: Returns with Deliveries
ISR - SAP Retail: Vendors: Processing Rack Jobber Returns
SD – Sales: Returns