Configuring the Option to Contact Support from the Launchpad

You need to make configuration settings before an end user can contact support from the launchpad by creating an incident in SAP Solution Manager.

These configuration settings are mandatory to be able to use this option.

Make the following configuration settings:

• Create an RFC connection to the Solution Manager system using RFC Destinations (Display/Maintain) (transaction SM59) and enter the following data:

  • Name for the RFC connection

  • Connection Type: 3

  • Host: Host name (for example, hs0311)

  • System: System number (for example, 00)

• Maintain the following values for table BCOS_CUST using Call View Maintenance (transaction SM30):

  • Appl.: OSS_MSG

  • Targ. Type: W

  • RFC Connection: Enter the name of the RFC connection you provided in transaction SM59.

  • Client: CUST620

  • Version: 1.0

In addition, you have to make configuration settings in SAP Solution Manager.

For more information, see SAP Solution Manager Configuration.