Available Service Types 

 

Procedure

This option allows you to make service types available for activation.

Service types are automatically configured when the Collaboration is installed or a new SCF Connector is loaded into the portal.  No changes are required to use service types. 

Select the link Available Service Types (n).

n  is the current number of service types configured.

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The screen will show a table labeled Available Service Types at the top, and buttons in a list at the bottom, labeled New, Duplicate, Edit, View, and Delete.  The column labels are:

·        Unique ID  -- the unique identifiers for the listed service types

·        Name – the descriptive name of the service type

·        Default Service Provider – the name of the default service provider that provides the associated service type

 

Creating, Editing, Viewing, and Deleting Available Service Types

Select the link Available Service Types (n).

n  is the current number of service types currently configured as available, and does not appear, when none are configured.  Upon installation the default is n = 2, meaning that two service types are configured: Application Sharing and WebEx Meeting Center.

 

The screen will show a table labeled Available Service Types at the top, and buttons in a list at the bottom, labeled New, Duplicate, Edit, View, and Delete. 

Creating a New Service Type

No changes are required after installation to use synchronous collaboration service types. The following procedures are used if additional configuration is desired.

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       1.      To make a new service type available, select the New button.  The new “Available Service Types” panel appears, prompting you to configure the new service type.

       2.      Enter information into the text fields to define the service type.

¡        Unique ID:  The ID of the service provider.  This should be unique. To be unique, the format of the ID should be of the form:

<name of the service provider>_<name of the Service Type>

Application Sharing provided by SAP RTC should have ID:

   RTC_ApplicationSharing

Chat provided by SAP RTC should have ID:

   RTC_Chat

WebEX Meeting Center provided by Webex should have ID:

   WebEX_WebExMeetingCenter

 

¡        Label Key: This is the key in the SCF connector’s resource bundle for the text to be displayed for the service type

¡        Default Service Provider with a pull-down menu box that lets you to select the service provider from the current configured list

¡        Name:  The descriptive name of the service type

Application Sharing

WebEx Meeting

¡        Default Service Provider: select the service provider that provides the service type required.  This should be unique ID of the Service Provider as specified in the section Adding a new Service Provider

RTC

WebEx

       3.      Select the OK button to make the service type available for selection and return to the Available Service Types display window. 

Creating a New Service Type by Duplicating an Existing Service Type

Use the Duplicate button to make a new service type available.  Insert a check in the box next to an existing service type. This Duplicate button duplicates the existing service type definition that is checked.  This allows you to edit only those fields or portions of fields that are different. 

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       1.      The Duplicate “<service type>” panel appears, where <service type> is the service type you checked.  Edit the information in the prompting lines, as described above under Creating a New Service Type.

       2.      Select the OK button to make the new service type available and return to the Available Service Types display window. 

Editing an Existing Service Type

Use the Edit button to change parameters of a service provider that is already available.  Insert a check in the box next to an existing service type, and then select the Edit box. 

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       1.      The Edit “<service type>” panel appears, where <service type> is the service type you checked.  Enter information into the text fields as required to modify the exising service type.  See Creating a New Service Type for a description of the fields.

       2.      Select the OK button to make the edited service type available for activation, and return to the Available Service Types display window. 

Viewing Parameters of an Available Service Type

With an available service type checked, use the View button to take a look at the parameters.  Select the OK button to return to the Available Service Types display window.

Delete a Service Type

With an available service type checked, use the Delete button to delete the service type. 

If a service type is currently active, that is, referenced in the Active Service Types list, it cannot be deleted, and a warning message to that effect will appear.

Result

The list of service types available for activation has been defined.