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Frequently-Asked Questions About the SAP LicenseLocate this document in the navigation structure

Use

The following questions can arise in relation to the license.

  • To set up the license you do not have to shut down or restart the SAP system. The installed license is activated immediately.

  • What is the system number? A system ID that exists for Old License Keys and New License Keys, depending on the release.

  • Do customers require a separate license key for Enterprise Portal SAP NetWeaver 2004 Support Package Stack 09?

    No. As of Enterprise Portal SAP NetWeaver 2004 Support Package Stack 09, the portal no longer requests a license key. However, for Java-only installations, you still require a key for the software product J2EE-Engine_<DB>.

  • Which SAP Notes about licenses could help solve problems that may occur with the SAP license?

    SAP Note Number

    Content

    0013743

    No valid license installed; no logon

    0014838

    No valid license after hardware change/upgrade

    0084465

    Problem with saplicense during the upgrade

    0111563

    saplicense cannot delete index

    0125752

    saplicense -get on DEC-UNIX gives no key

    0147720

    RC 99 when installing the license

    0174911

    Formation of the customer key (HW key)

    0193800

    saplicense: Trace functions

    0068255

    SAP license key invalid after AIX upgrade

    0131162

    Installation number is INITIAL

    0094998

    Request license key for system/delete system

    • What should you do if the SAP Notes do not help?

      Create a message in the SAP Service Marketplace at service.sap.com/message under component:

      • BC-CST-SL, if an error occurs with the license that you cannot solve with the help of the SAP Notes listed above

      • XX-SER-GEN-CONTR, if you have questions about the license agreement or your contract

      • XX-SER-LIKEY, if you have questions about the license key

        Note

        Tips on creating a message for license keys of the old type:

        You can also test this license key. This may help you locate the source of the problem. You can also use the command saplicense -test pf=<profile> TRACE=2 to create a trace file that contains detailed information.

        In most cases, saplicense ‑show and a trace file are necessary to solve any problems with old-type license keys. To speed up the problem solving you can include these details in the message. If you have problems creating the trace file, refer to SAP Note 193800.