Function

Action

Description

Create server

Couble-click on (Server)

A wizard leads you through the creation process.

Display/Change server

Select (Server Name) and or .

You receive an overview of the server attributes and can change them if necessary.

Copy server

Select (Server Name) and .

Specify a name for the copy.

Rename server

Select (Server Name) and .

Specify a new name.

Delete server

Select (Server Name) and .

The server, and all its attributes, is deleted.

Name

Description

Example

Server

Telephony server ID (maximum 6 characters), defined by user

SERV1

Description

Description of the telephony server

Choose a description that helps the users to select the most suitable telephony server when they create their work center. You can maintain the description language-dependently so that users receive it in their logon language. To do this, choose the tab page Language-dependent description.

Central server

Location

Country code for the location of the corresponding PBX.

DE

Local server

Specification as to whether the telephony software is installed on the local work center.

One entry can cover several work centers with identical attributes.

RFC Destination

RFC destination that links to the external telephony software.

SAPPHONE

Number conversion for outbound calls

Number conversion rules with the following number sequences:

The part of the telephone number to be deleted

The part that is to replace the deleted part

You can also add a description of the rule.

Replaced number 06227

Replacement number 0

Note local number

Server is ready

Specification as to whether the connection to the telephone system can be used using this server (a connection test must be performed before the server can be used)

You can deselect this in the event of a server failure so that users receive the appropriate error message when they call a telephony function.

X

Operation Type

Specification as to whether the telephony server is used for dialog processing only or whether it is also used for background processing.

The standard setting is Dialog. If a telephony server, for example in predictive dialing, is to transfer lists of telephone numbers to the telephone system at night, the server must be batch-compatible.

Dialog

Name

Description

Example

Canon. numbers

Specification as to whether PBX can process numbers in canonical format (for example, +49 (6227) 474-3456).

If PBX cannot process numbers in canonical format, the number is copied as one sequence of numbers.

X

Server is to be monitored by the alert monitor

Specification as to whether the functions of the alert monitor for SAPphone can be used for this server.

X

Server supports connection test, status, trace

Specification as to whether the functions for querying the operating status and setting the external trace can be used for this server.

If you select this attribute, you have to perform a connection test.

X

Version of server software

Information about the version of the external telephony software.

This information is entered automatically after a connection test has been carried out.

3.45A

Functions

Specification as to which telephony server functions can be used:

For the telephony functions of office and call center employees (for example, dial, hang up, initiate conference call)

For predictive dialing (for example, downloading call lists to a dialer, or modifying or deleting list entries)

For calling statistical data from the external CTI system

Telephony