Maintaining (Changing) Settings Centrally 
The work center settings and user settings can be changed centrally. The same changes for a user group, for example, can be maintained simultaneously using these programs. This reduces the amount of work for individual users. Furthermore, the user responsible for a work center can be changed centrally or work centers can be deleted.
Example
One telephony server has been shut down. To enable users who are assigned to this telephony server to continue working with SAPphone, the users can be assigned centrally to a replacement server.
Prerequisites
You have Authorizations for SAPphone Activities to maintain work center settings and user settings centrally.
Activities
Maintaining Work Center Settings Centrally
Call SAPphone administration (SPHA).
Choose
Goto 
Work center list 
.The selection screen for central work center maintenance is displayed.
You can restrict the work centers to be maintained according to the following criteria:
Work center ID, provided that work centers are identified by registry entry in your system
Host names, provided that work centers are identified by host name in your system
Telephone number
Telephony server
User responsible
User logged on
Type of Work Center Identification.
Confirm the dialog box.
A list of all the work centers that correspond to your selection criteria is displayed.
The following processing options are available:
In order to change the telephone number of individual work centers or the user responsible for individual work centers, enter the changes in the corresponding fields.
In order to change the corresponding telephony server for several work centers, proceed as follows:
Select multiple work spaces.
Choose Server.
Specify the name of the telephony server in the subsequent dialog box.
Confirm the dialog box.
You can check the work center settings. To do this, follow the procedure below:
Choose
.If an error was found, you receive an appropriate message.
Correct the error according to the message.
Repeat both steps until you stop receiving error messages.
To delete work centers, select them and choose
.
Save your entries.
Maintaining User Settings Centrally
In SAPphone administration, choose
Goto User settings User list .The selection screen for central work center maintenance is displayed.
You can restrict the user settings to be maintained according to the following criteria:
User names
How the users have configured the display of inbound calls
How the users have configured the system to react when calls are not answered.
The number group that is assigned to the users for transferring unanswered calls.
Call center user data
Choose
.A list of all the work centers that correspond to your selection criteria is displayed.
The following processing options are available:
In order to change the inbound processing, the handling of unanswered calls, the number group for transferring unanswered calls or the call center user names, enter the changes in the relevant fields.
To assign the same template settings to several users, proceed as follows:
Select multiple users.
Select Copy template.
In the following dialog box, specify the template.
Confirm the dialog box.
In order to change the corresponding address data areas for several work centers, proceed as follows:
Select multiple users.
Choose Address data areas.
In the following dialog box, specify the address data areas.
Confirm the dialog box.
You can check the user settings. To do this, follow the procedure below:
Choose
.If an error was found, you receive an appropriate message.
Correct the error according to the message.
Repeat both steps until you stop receiving error messages.
To delete user settings, select them and choose
.
Save your entries.