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Procedure documentationAccepting a Call Locate this document in the navigation structure

 

The processing of an inbound call differs depending on the system architecture and the individual user settings. An inbound call can prompt the system to display information about the call on the screen, branch directly to a suitable application, or transfer the call data to an application.

Procedure

Process Flow

The process starts automatically when a call is received.

Note Note

Depending on your system architecture, you may first receive an express message with the name, company, and telephone number of the caller. You can then branch to the SAPphone interface or the selected application from this dialog box.

End of the note.

  1. In accordance with your user settings,

    • an application is launched directly

    • the SAPphone interface is opened and the caller data is displayed

      If the caller could not be identified, you can search for the caller address manually.

  2. Establish the connection

    To establish the connection, pick up the receiver or choose Accept.

  3. Process the call in the SAP System

    You can execute different functions on the SAPphone interface, for example, transfer the call, create a note or start a task.

  4. Terminate the connection

    The connection can be terminated by hanging up the receiver or by choosing the Hang up function. In contrast, closing the SAPphone interface does not affect the connection because this function only refers to the screen window.