Testing Call Center Functions

Use

You can use the test interface provided by SAPphone to test the call center functions.

Note Note

The interface is available exclusively for test purposes.

End of the note.

Function	Transaction	Description
Testing Call Center Functions	SPHT	An interface is displayed that you can use to test the following call center functions: registering or deregistering as an agent registering or deregistering in a queue specifying the work mode specifying the wait mode displaying the call partner and the corresponding objects accepting or rejecting calls Transferring with or without querying Conference calls Putting calls on hold, retrieving calls, switching between calls and hanging up individual calls or all calls.