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Procedure documentationChecking Missing Assignments Locate this document in the navigation structure

 

You have discovered that no user could be determined for an inbound call. You can check why the call was not assigned by using this procedure.

Note Note

You can only carry out this procedure for the last call in the system.

End of the note.

Procedure

  1. Call SAPphone administration (SPHA).

  2. If other calls have entered your system in the meantime, repeat the call or simulate it by choosing Simulate inbound call.

  3. Select   Utilities   Assign inbound call  

  4. Check the data and information displayed. Also read the associated long text.

  5. Choose Call/Log.

Result

The inbound call is simulated again. However, each step in the search for the caller is logged this time and, as a result, the step in which the error occurs can be easily identified from the log.