Forwarding Work Items

Forwarding passes a work item on to another user for execution.

The range of users to whom a work item can be forwarded is determined from the task definition as follows:

Task definition:
Task is a general task	Work item may be forwarded to multiple users.
The indicator General Forwarding Allowed is set for the task	Work item may be forwarded to multiple users.
The indicator General Forwarding not Allowed is set for the task	Work item may only be forwarded to the possible agents of the task.
The indicator Forwarding not Allowed is set for the task	Work item may not be forwarded.

The user has the following search options to select the new recipient:

The F4 input help can be used to determine the new recipient by performing a generic search for name components.
The structure search can be used to determine the new recipient using the graphical display of the organizational plan.

Note

The new recipient does not have to be an actual user. It is also possible that the work item is forwarded to an organizational unit or a job.

End of the note.

You can access this function in the Business Workplace by choosing .