The Business Workplace 
The Business Workplace provides a standard working environment in which every SAP user can carry out their share of the business and communication processes in the enterprise. There, they receive all the work items that are assigned to them in the course of SAP Business Workflow and process the documents that were sent to them from people or from SAP applications. Each user has a folder in which they can manage documents and work processes. Furthermore, each user can read information that has been published within their work group or throughout the company or make this information available themselves.
The users who participate in SAP Business Workflow in their enterprise must have the Business Workplace. The sending of documents to and from the SAP applications is also handled by the Business Workplace. Therefore, a direct link to the Business Workplace is provided in many applications. In addition, these components can be used for all the internal and external mailing of a company. As an alternative to the Business Workplace you can use the Universal Worklist but bear in mind that not all Business Workplace features are supported directly.
For information on the settings required for external sending of documents, see SAPconnect.
Starting workflows
Processing work items
For further information, see Business Workplace: Workflow Functions.
Internal sending
Users
Organizational units
Business objects
External sending
Internet
Fax
X.400
SAP <> SAP
Sending to distribution lists
Distribution lists can contain internal and external recipient addresses.
Inbound Distribution
Incoming documents can be distributed centrally or can trigger processing directly.
Administration of folders and documents
User-specific private folders
Public and group-specific shared folders
Integration of PC applications
Organization of your own work processes in object folders
Archive connection
Attachments
Notes
Resubmissions
Substitutes
Automatic reply
Automatic forwarding