You have the relevant authorizations in Support Package Manager.

You are logged on in client 000.

You have called Support Package Manager.

The initial screen provides an overview of the status of the last queue imported. If the Support Package import is incomplete, the last (terminated) phase processed by Support Package Manager is displayed.

You have checked the correct configuration of the transport tools by choosing  Utilities Check Transport Tools .

You have ensured that there is enough space in the transport directory (size of the files multiplied by 2). (Use transaction AL11 to see the profile parameter DIR_TRANS, or use transaction SE38 and the report RSPARAM.) It is particularly important that there is enough space in subdirectories trans/EPS/in and trans/data.

You have imported the most recent SPAM/SAINT update.

To do this, you have checked whether the SPAM/SAINT update in SAP Support Portal is newer than the one in your system. (The version of the SPAM/SAINT update in your system appears in the title bar of the Support Package Manager screen).

You must not have any incompletely imported Support Packages in your system.

To check this, you have called transaction SPAM, selected Terminated Support Packages under Directory and chosen Display. No Support Packages should appear. The status should display a green light.

If this is not the case, look at the detailed status and log information for all Support Packages found in the system. For this, under Directory choose  All Support Packages Display or in the menu  GoTo Status or  GoTo Log .