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Process documentation Business Description (MultipleFlightBooking)  Locate the document in its SAP Library structure

Purpose

A travel agency uses the integration scenario MultipleFlightBooking to book a flight and a connecting flight (for a passenger).

The travel agency requests flight bookings for both legs of the trip (flight and connecting flight) with the respective airlines. The two legs of the trip can be with different airlines. The booking of a flight and a connecting flight is only successful if both individual flights are booked successfully.

Therefore, it is necessary to coordinate the results of both flight bookings. This is done by an application between the travel agency and airline applications. Technically speaking, this coordinating application is an executable integration process.

For more information about the process flow of the integration process, see Description of the Integration Process.

Process Flow

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       1.      The travel agency sends a booking order for a flight and a connecting flight to the executable integration process.

       2.      The integration process splits the overall booking into single booking orders (for the individual legs of the trip). The single booking orders are sent to the respective airlines in parallel.

       3.      The airline executes the single flight booking. If a seat is available for one leg of the trip, the airline sends a positive confirmation to the integration process. If no seats are available for one leg of the trip, the airline sends a negative confirmation to the integration process.

       4.      The integration process receives single booking confirmations for each leg of the booking order and merges them. If there is a positive booking confirmation for all legs of the trip, the single confirmations are bundled into an overall booking confirmation. This is sent to the travel agency. If one or more legs of the trip cannot be booked, a negative overall booking confirmation is sent to the travel agency.

       5.      The travel agency receives the overall booking confirmation and updates the booking status in its system.

       6.      If the overall booking order was not successful, the integration process sends cancelations for the booked legs of the trip to the respective airline.

       7.      The airline cancels the bookings.

 

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