Products in SAP IS-U 

Use

The IS-U/CRM integration scenario was facilitated by enhancing SAP IS-U to include the product. This means that a single product is known both in SAP CRM , as a piece of master data, as well as in SAP IS-U, in the form of a master data template that describes a product.

In case of activated CRM connection a product is uniquely assigned to each IS-U contract at a given time. An individual contract, however, can contain several different products along the time axis.

The operand category Product-Related Operands is now also available. These operands are limited to the period of the assignment of a product and are prorated in case of a version change or contract termination.

When a product is assigned to a contract, the maintenance of the contract, the installation and installation facts within the SAP IS-U system are subject to certain restrictions. The restrictions are determined by the assigned master data template. All constants determined in the template with the restriction "Only-When-Creating" are changeable, all other constants are not. You can only change parameters from SAP CRM.

If the system cannot find a product reference, it assigns a dummy product.

The product information is saved in the new table EVERH in SAP IS-U. You can display the information by activating the corresponding screen using transaction ES20C in the contract.

If you want a time-dependent change (for example, in the case of a rate change), use SAP CRM to change the version. If a dummy product is assigned to the contract, no restrictions apply.

If necessary, you can undo the product assignment from the IS-U system using the Product Assignment ® Remove function in transaction EC60. This is useful, for example, if you need a rate constellation for which there is no master data template.

There are no restrictions for the change move-in date, cancel move-in, create move-out, change move-out date, and cancel move-out functions. You can execute them the same way in both systems.

If you carry out a move-in in SAP IS-U, only a dummy product is assigned.

In general, dummy products are only created after data is downloaded from SAP IS-U to SAP CRM and the contract does not have a matching master data template. A dummy product must exist for each service type (such as grid or utility). You use Customizing in the IS-U system to define which dummy product to use. In CRM, you cannot assign dummy products manually.
The objective is, however, to be able to represent as many master data constellations as possible through products.