Define Telecommmunications Services 

Rate products are characterized by the fact that individual characteristic attributes are assigned to them. These attributes are evaluated during contract creation and can be subsequently enhanced, changed and evaluated manually or automatically. A template installed base is assigned to the product in the CRM System for this purpose. During contract creation, the individual object for the product ordered (telephone connection, GSM contract etc) is created in the template installed base.

Attribute characteristics are saved in this individual object, which is listed in the object list for the corresponding contract item. The contract item can therefore be used to access the saved data.

 Example:

Assign a template installed base to the “GSM Standard Rate” product when you define it. This template installed base contains the “telephone number”, “SIM card number” and “call forwarding” attributes. The user can only define these object during contract creation.

Attributes are used during distribution in other systems to activate the network with the corresponding additional services (via the billing system) or to block the corresponding telephone numbers in the network during dunning runs following replication in RM-CA.