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Process documentation Cancel Process Steps in Customer Returns - Basic Processing  Locate the document in its SAP Library structure

Purpose

You can cancel certain process steps in customer returns if postings are incorrect or have been made in error.

Process Flow

To cancel process steps in customer returns, proceed as follows:

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       1.      Delete or reject items in returns orders

Unless you have created the returns delivery, you can delete an item in a returns order. On the SAP Easy Access screen, choose Logistics à Sales and Distribution à Sales à Sales Order à Change. Then select the required items and choose This graphic is explained in the accompanying text (Delete Item).

Alternatively, you can reject an item. In this case, you enter a reason for rejection on the Sales A tab page of the Item Data screen.

       2.      Delete returns delivery for returns orders

You can delete the returns delivery until such time as you post the goods issue. On the SAP Easy Access screen, choose Logistics à Sales and Distribution à Shipping and Transportation à Outbound Delivery à Change à Single Document (VL02N). Then choose Outbound Delivery à Delete, and confirm the message.

       3.      Cancel goods receipt

You can cancel the goods receipt for a returns delivery. On the SAP Easy Access screen, choose Logistics à Sales and Distribution à Shipping and Transportation à Post Goods Issue à Cancellation/Reversal (VL09), and select the returns delivery for which you want to cancel the goods receipt. Choose Reverse on the following screen to start cancellation.

       4.      Reverse price change for special stock

You cannot cancel a price change document. However, you can enter a new price change to set the original price.

       5.      Cancel goods transfer postings

You can cancel the goods transfer postings for the returns stock. On the SAP Easy Access screen, choose Logistics à Materials Management ® Inventory Management à Material Document à Cancel/Reverse (MBST), and select the material document for which you want to cancel the goods transfer. Choose the items on the following screen and save the document.

Alternatively, you can choose Logistics à Materials Management à Inventory Management à Material Document à Cancellation and select Cancellation as the executable action. Then enter the material document number, select the relevant items and choose Post.

       6.      Cancel goods issue

You can cancel the goods issue for scrapping in the same way as you cancel goods transfer postings.

       7.      Cancel credit memo

You can cancel the credit memo document for the returns order. On the SAP Easy Access screen, choose Logistics à Sales and Distribution à Billing à Billing Document à Cancel (VF11), enter the document number of the credit memo, and then choose Billing document à Cancel.

       8.      Delete free-of-charge subsequent delivery

You can delete the free-of-charge subsequent delivery until such time as you post the goods issue. On the SAP Easy Access screen, choose Logistics à Sales and Distribution à Shipping and Transportation à Outbound Delivery à Change à Single Document (VL02N). Then choose Outbound Delivery à Delete, and confirm the message.

Result

After you have cancelled incorrect process steps, you can continue returns processing by performing the cancelled process steps again.

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