Publications: Field Complaints Management with CRM Mobile Service 

Purpose

This process describes the publications required to configure the Field Complaints Management with CRM Mobile Service business scenario.

 

Process Flow

...

       1.      Subscribe to:

¡        The required publications for Customizing. For more information, see Publications for Customizing.

¡        The required master data publications. For more information, see Publications for Master Data.

¡        All relevant publications for non-scenario-based objects as determined by your project requirements. For more information, see Publications for Non-Scenario-Based Objects.

       2.      Subscribe to the publications-specific to this scenario as listed in the table below:

Scenario-Specific Publications

Publication or Publication Group	For More Information, See…
Installed Base (by….) select appropriate publications	Publications for Installed Base
Service Order (by….) select appropriate publications	Publications for Service Orders
Service Confrimation (by….) select appropriate publications	Publications for Service Confirmation
Complaints and Returns (by….) select appropriate publications	Publications for Complaints and Returns
·         Product Service Letters by Header Status ·         Service Templates by Template Type and Status ·         Products (by Product Type) ·         Measuring Points (by Application Group) ·         Measuring Points (by Category)	Publications for Mobile Service: General Objects