Cancel Process Steps in Customer Returns - Advanced Returns 

Purpose

You can cancel certain process steps in customer returns if postings are incorrect or have been made in error.

Process Flow

You use the same procedures to cancel process steps as described in document Cancel Process Steps in Customer Returns – Basic Processing.

In addition, consider the following aspects:

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       1.      Delete or reject items in returns orders

As the system automatically creates the returns delivery when you save the returns order, you cannot delete or reject items after their creation. You first have to delete the returns delivery as described in the second step. You delete or reject items in the same way as described for basic processing.

       2.      Delete returns delivery for returns orders

You delete a returns delivery without goods receipt as described for basic processing.

If you change the returns order afterwards, the system creates the new returns delivery again automatically.

Alternatively, you can create the new returns delivery manually. For example on the SAP Easy Access screen, choose Logistics Execution ® Outbound Processes ® Goods Issue for Outbound Delivery ® Outbound Delivery ® Create ® Single Document ® With Reference to Sales Order (VL01N).

You cannot use the Restart Document Creation function in Returns Overview to recreate the returns delivery.

       3.      Cancel goods receipt

You can cancel the goods receipt for a returns delivery as described for basic processing. Afterwards, you can change the returns delivery and post the goods receipt as part of returns delivery processing.

You cannot use the Restart Document Creation function in Returns Overview to post a new goods receipt.

       4.      Change inspection data and data for logistical follow-up in the Material Inspection transaction

As long as you have not confirmed logistical follow-up activities, you can change the inspection data and the data for logistical follow-up.

       5.      Cancel logistical follow-up documents

You cancel the material document that the system creates when you choose Transfer to Free Available Stock, Transfer to Scrap, or Transfer to Specified Stock as the follow-up activity. You do this in the same way as described for basic processing (on the SAP Easy Access menu, choose Logistics à Materials Management à Inventory Management à Material Document à Cancellation (MIGO)).

You delete the items in the returns purchase order or returns stock transport order that the system creates when you choose Ship to Vendor, Ship to Other Plant, or Ship to Vendor via Other Plant as follow-up activity. You do this in the same way as described in the process step Cancel Process Steps in Customer Returns – Basic Processing.

You delete the outbound delivery that the system creates when you choose Send Back to Customer as follow-up activity.

After cancellation, you can change the follow-up activity again in the Material Inspection transaction. You can also change the inspection code and comment but not the inspected quantity. To be able to do that, you must reject the material inspection as described in the next step.

 

You cannot reverse the follow-up activity No Further Activities.

       6.      Reject material inspection

After you have cancelled the documents created according to the follow-up activity, you can reject the material inspection for delivery items or inspection items in case of an inspection split. Select the relevant items and choose  (Reject Item). By rejecting items, you can reverse inspection splits and change inspection split quantities. You must save the data after rejecting items before you can enter inspection data.

       7.      Cancel credit memo request

Until such time as you create the credit memo for the credit memo request, you can cancel credit memo request items for the returns order. On the SAP Easy Access screen, choose Logistics à Sales and Distribution à Sales à Sales Order à Change (VA02) and enter the credit memo request document number. Select the required items and choose  (Delete Item).

After deleting a credit memo request item, you can use the Customer Refund Determination transaction to create a new credit memo request.

You can also reject a credit memo request item but this is not the same as cancelling it. Rejection means that you do not want to issue a refund to the customer. The Refunding Status of the associated returns order item changes to Complete.

       8.      Cancel credit memo

You can cancel the credit memo document for the credit memo request. On the SAP Easy Access screen, choose Logistics à Sales and Distribution à Billing à Billing Document à Cancel (VF11), enter the document number of the credit memo, and then choose Billing document à Cancel.

Result

After you have cancelled incorrect process steps, you can continue returns processing by performing the cancelled process steps again.