Configuration and Publications: Field Service Stock Management with CRM Mobile Service

This process describes the configuration activities and publications required for the Field Service Stock Management with CRM Mobile Service business scenario.

Process

Publications:

Subscribe to the required publications for Customizing. For more information, see Publications for Customizing.
Subscribe to the required scenario-specific publications:

Configuration Activities:

RFC Connections

You create RFC connections as follows:
1. Use transaction SM59
2. Enter RFC destination name
3. For connection type, enter “ABAP Connection”
4. Specify Target System, Msg Server and Hostname (details of CRM Server)
5. Specify Language, Client, User and Password.
  These are the logon details.
6. Specify the Special Options, whether “Classic qRFC” or “bgRFC” (NetWeaver)
You maintain the following RFC connections:
- In SAP ECC, you maintain qRFC connections to CRM Server and NetWeaver Mobile.
- In NetWeaver Mobile, you maintain qRFC connection to SAP ECC.
- In NetWeaver Mobile, you maintain bgRFC connection to CRM Server.
- In CRM Server, you maintain bgRFC connection to NetWeaver Mobile.
- In CRM Server, you maintain qRFC connection to SAP ECC.
For bgRFC configuration, maintain the supervisor destination:
1. In NetWeaver Mobile, use transaction SBGRFCCONF.
2. In CRM Server, use transaction SBGRFCSUPER.
Note that the following prerequisites apply:
- You have used transaction SM59 to define the supervisor destination as an RFC destination.
- You have not defined load balancing
- You have not defined a system number
- You have not entered a server
- You have entered a user and a password

SAP ECC Configuration

For more information, see Customizing in SAP ECC for Mobile Service Stock Management.

ALE Configuration for IDocs

Apply SAP Note number 731872.

NetWeaver Mobile Configuration

Assign user roles
1. Use the transaction SU01.
2. Ensure that your user has the role SAP_DOE*.
3. If the above role is not available, raise an IT/IBC message.
Specify the backend destination:
RFC destination for ERP system needs to be configured as the parameter BACKEND_DESTINATION with the relevant software component version. Choose one of the following in NetWeaver Mobile from the menu:
- Data Orchestration Engine Data Orchestration Admin and Monitoring Portal
- Data Orchestration Engine Configuration DOE Configuration
Generate the SWCV:
1. Use transaction SDOE_WB
2. Choose the Software component Version /SAPCRMSE/VANSTOCK_DATA_MODEL, 1.0 of CRM
3. Check whether all the data objects, backend adapters and distribution models have status as green. If not, generate them.
Configure the Channel:
- Select in NetWeaver Mobile by choosing Data Orchestration Engine Administration Device Management Channel Administration Channel Administration
- Choose Create
- Enter “VANSTOCK_CHNL” for Channel Name
- Enter “Both” for Channel Type
- Enter “CRM VANSTOCK CHANNEL” for Description
- Enter “Active” for Status
- Enter “Synchronous” for Invocation mode
- Enter “/SAPCRMSE/CL_CRM_VANSTOCK_CHNL” for Handler Name
- Select from drop down list for Flow Definition Blueprint
Configure the device
- Choose one of the following in NetWeaver Mobile from the menu:
  - Data Orchestration Engine Administration Device Management Device Administration
  - Data Orchestration Engine Data Orchestration Admin and Monitoring Portal
- Enter “CRM” for Device Name
- Enter “Yes” for Enabled
  
  Note
  As a prerequisite for this step, you have created the device and saved it. You have then chosen Manage Device.
  
  End of the note.
- Enter “Laptop” for Device Type
- Enter “VANSTOCK_CHNL” for Manage Channels option
Configure distribution rules
- Choose one of the following in NetWeaver Mobile from the menu:
  - Data Orchestration Engine Administration Distribution Rule Administration
  - Data Orchestration Engine Data Orchestration Admin and Monitoring Portal
- Activate distribution rules for data flow to CRM Server
Configure synchronous data extraction
- Choose one of the following in NetWeaver Mobile from the menu:
  - Data Orchestration Engine Data Orchestration Admin and Monitoring Portal
  - Data Orchestration Engine Configuration DOE Configuration
- The DOE parameter DO_SYNC_EXTRACT has to be set to “X” for all the data objects for sending data synchronously to SAP CRM whenever it is downloaded from SAP ECC.
Configure number of extract queues
- Choose one of the following in NetWeaver Mobile from the menu:
  - Data Orchestration Engine Data Orchestration Admin and Monitoring Portal
  - Data Orchestration Engine Configuration DOE Configuration
- The DOE parameter QUEUESIZE has to be set to “1” for sending data in only one queue per data object. This avoids parallel updates when extracting stock data from SAP ECC to NetWeaver Mobile.

Parameters

CRM Server parameters

Use transaction SM30 and maintain the following values in the table SMOFPARSFA:

Key	Paramname	Paramval
VANSTOCK	DOE_RFC_DEST	Specify the bgRFC destination name to NetWeaver Mobile
VANSTOCK	ERP_RFC_DEST	Specify the qRFC destination name to SAP ECC
VANSTOCK	QUEUE_NAME	CRM_VANSTOCK_DOE

NetWeaver Mobile parameters

Use transaction SM30 and maintain the following values in the table /SAPCRMSE/PARAM:

Parameter Key	Parameter Name	Parameter Value
VANSTOCK	CHANNEL	VANSTOCK_CHNL
VANSTOCK	CRM_RFC_DEST	Specify the bgRFC destination name to CRM Server
VANSTOCK	DEVICE_ID	Specify the device ID for the device “CRM”. See step 5 (“Configure the device”) above
VANSTOCK	QUEUE_NAME	DOE_VANSTOCK_CRM
VANSTOCK	SWCV_NAME	/SAPCRMSE/VANSTOCK_DATA_MODEL
	VERSION	1.0
	VENDOR	CRM

Mobile System Maintenance (MSY) settings.

To enable stock management, make the following settings in MSY:

Choose Stock Management Storage Location Assign , and assign the plant and storage location with employees.
Under Cross Component Settings, select the Choice Field “ENABLEVANSTOCK” and set the Choice Field Value to “True”.

For purchase order download, select the Choice Field “MSVPURDOCTYPE” and maintain the Choice Field Value as “UB”

Employee — User Mapping

As a prerequisite to data exchange, the system administrator needs to do the following:

Map the SAP CRM Mobile Service user to an existing user in the CRM Server
Create a user in SAP ECC with the same user name as in the CRM Server

Initial Download from SAP ECC

For more information, see Initial and Delta Download for Stock Management.

Pre-Fill

In Mobile System Maintenance (MSY), choose Export-Import Import Manager and import the relevant file from the Consolidated-Prefill folder. You can find this folder on the Installation/Upgrade CD.