Display FI-CA documents in IC WebClient 

To display customer account documents such as dunning letters, bills or other SAP R/3 documents in the Interaction Center WebClient, you can use a standard integration mechanism from SAP CRM and FI-CA.

In Content Management in SAP CRM, the BAdI CRM_DOC_EXT is available for displaying additional documents in the Document viewset.

The BAdI implementation CRM_DOC_EXT_FICA is delivered as inactive with the Financial Customer Care Interaction Center. If you need to integrate Content Management, you must use transaction SE19 to activate this BAdI implementation in your system.

The BAdI implementation uses an RFC connection to call event 2820 in FI-CA. The standard function module FKK_SAMPLE_2820 contains an example implementation, which reads all customer correspondence entries in the specified period (fields Created between <date 1> and <date 2>).

The document data is displayed in the result list. When the document is stored in an (http-enabled) optic archive, a link is made available for displaying the archived document in a separate window.