Function Modules for Managing Collections in Interaction Center 

FKK_CALLLIST_CRM_9010:

You must specify the function module Dunning Telephone List: Sample Specification for Transfer to CRM (FKK_CALLLIST_CRM_9010) in Contract Accounts Receivable and Payable (FI-CA) for the business process Managing Collections in Interaction Center.

To generate a call list in FI-CA after the dunning proposal and dunning activity runs, call up the transaction Transfer of Telephone List from Dunning Run to Other System (FPVT). This transaction executes the report Transfer of Telephone List from Dunning Run to Other System (RFKKMADUTLTRANF), which calls the event 9010. You must specify the function module FKK_CALLLIST_CRM_9010 for event 9010 to transfer the call list generated from the dunning run to the CRM system.

We recommend that you have the system transfer the telephone list automatically after the last interval of the mass activity for the dunning activity run. To do this, specify the function module Mass Activity: Event After Processing the Last Interval (FKK_TRANSFER_CALL_LIST_1799) at event 1799 in the mass activity for the dunning activity run.

FKK_CRM_INVOICE_EVENT_1231

The system creates the Interaction Center view for invoices, payments, and credit memos in the function module Sample: Account Balance: Form Invoices from Items (FKK_CRM_INVOICE_EVENT_1231). The function module is supplied with the standard SAP system.

For further information, see the function module documentation.

FKK_CRM_ACCOUNT_EVENT_1203:

If you implement the module FKK_CRM_ACCOUNT_EVENT_1203, the status of an item in collections processing is indicated by a symbol in line item display in the Interaction Center.

The symbols have the following meaning:

·         Receivable released for submission

·         Receivable submitted

·         Receivable paid by collection agency

·         Receivable partially paid by collection agency / Receivable partially paid directly by customer / Receivable partially cleared

·         Submission of receivable reversed

·         Submission of receivable failed

·         Receivable recalled

·         Receivable paid directly by customer / Receivable cleared

FKK_CRM_ACCOUNT_EVENT_1205 and ISU_ACC_DISP_BASIC_LIST_1205:

If you combine the function modules Account Balance - Add Data (FKK_CRM_ACCOUNT_EVENT_1205) and, for example for the industry IS-U/T, ISU_ACC_DISP_BASIC_LIST_1205 in one customer-specific module, the status text for collections processing is displayed in a quick info text in line item display for an item in collections.