Start Level 1 Node: SAP CRM: Business ScenariosSAP CRM: Business ScenariosEnd Level 1 Node: SAP CRM: Business Scenarios
   Start Level 2 Node: MarketingMarketingEnd Level 2 Node: Marketing
      Start Level 3 Node: Campaign ManagementCampaign ManagementEnd Level 3 Node: Campaign Management
      Start Level 3 Node: Loyalty ManagementLoyalty ManagementEnd Level 3 Node: Loyalty Management
      Start Level 3 Node: Marketing Resource ManagementMarketing Resource ManagementEnd Level 3 Node: Marketing Resource Management
      Start Level 3 Node: Segmentation and List ManagementSegmentation and List ManagementEnd Level 3 Node: Segmentation and List Management
      Start Level 3 Node: Trade Promotion ManagementTrade Promotion ManagementEnd Level 3 Node: Trade Promotion Management
   Start Level 2 Node: SalesSalesEnd Level 2 Node: Sales
      Start Level 3 Node: Sales PlanningSales PlanningEnd Level 3 Node: Sales Planning
      Start Level 3 Node: Account and Contact ManagementAccount and Contact ManagementEnd Level 3 Node: Account and Contact Management
      Start Level 3 Node: CRM Incentive and Commission ManagementCRM Incentive and Commission ManagementEnd Level 3 Node: CRM Incentive and Commission Management
      Start Level 3 Node: Lead and Opportunity ManagementLead and Opportunity ManagementEnd Level 3 Node: Lead and Opportunity Management
      Start Level 3 Node: Lead-to-CashLead-to-CashEnd Level 3 Node: Lead-to-Cash
      Start Level 3 Node: Quotation & Order Management in CRM (With CRM Billing & Rebates)Quotation & Order Management in CRM (With CRM Billing & Rebates)End Level 3 Node: Quotation & Order Management in CRM (With CRM Billing & Rebates)
      Start Level 3 Node: Quotation and Order Management in CRM (Using ERP Billing)Quotation and Order Management in CRM (Using ERP Billing)End Level 3 Node: Quotation and Order Management in CRM (Using ERP Billing)
      Start Level 3 Node: Contract ManagementContract ManagementEnd Level 3 Node: Contract Management
      Start Level 3 Node: Sales Performance ManagementSales Performance ManagementEnd Level 3 Node: Sales Performance Management
      Start Level 3 Node: Scenario-Independent ProcessesScenario-Independent ProcessesEnd Level 3 Node: Scenario-Independent Processes
         Start Level 4 Node: Visit Planning in CRMVisit Planning in CRMEnd Level 4 Node: Visit Planning in CRM
         Start Level 4 Node: Rebate Agreement Processing in CRMRebate Agreement Processing in CRMEnd Level 4 Node: Rebate Agreement Processing in CRM
         Start Level 4 Node: Rebate Agreement Processing for Service PartsRebate Agreement Processing for Service PartsEnd Level 4 Node: Rebate Agreement Processing for Service Parts
         Start Level 4 Node: Quotation Processing (Configure-to-Order) in CRMQuotation Processing (Configure-to-Order) in CRMEnd Level 4 Node: Quotation Processing (Configure-to-Order) in CRM
         Start Level 4 Node: Sales Order Processing (Configure-to-Order) in CRMSales Order Processing (Configure-to-Order) in CRMEnd Level 4 Node: Sales Order Processing (Configure-to-Order) in CRM
         Start Level 4 Node: Sales Order Processing for Service PartsSales Order Processing for Service PartsEnd Level 4 Node: Sales Order Processing for Service Parts
         Start Level 4 Node: Sales Order Processing for Service Parts (TPOP)Sales Order Processing for Service Parts (TPOP)End Level 4 Node: Sales Order Processing for Service Parts (TPOP)
         Start Level 4 Node: Product Structure Management in CRMProduct Structure Management in CRMEnd Level 4 Node: Product Structure Management in CRM
         Start Level 4 Node: Billing in CRM for Service PartsBilling in CRM for Service PartsEnd Level 4 Node: Billing in CRM for Service Parts
         Start Level 4 Node: Package QuotationPackage QuotationEnd Level 4 Node: Package Quotation
         Start Level 4 Node: Quotation Processing with ERP Quotation in CRMQuotation Processing with ERP Quotation in CRMEnd Level 4 Node: Quotation Processing with ERP Quotation in CRM
         Start Level 4 Node: Sales Order Processing with ERP Sales Order in CRMSales Order Processing with ERP Sales Order in CRMEnd Level 4 Node: Sales Order Processing with ERP Sales Order in CRM
         Start Level 4 Node: Quantity Contract Processing with ERP Quantity Contracts in CRMQuantity Contract Processing with ERP Quantity Contracts in CRMEnd Level 4 Node: Quantity Contract Processing with ERP Quantity Contracts in CRM
   Start Level 2 Node: ServiceServiceEnd Level 2 Node: Service
      Start Level 3 Node: Service Contract ManagementService Contract ManagementEnd Level 3 Node: Service Contract Management
      Start Level 3 Node: Usage-Based Service Contract ManagementUsage-Based Service Contract ManagementEnd Level 3 Node: Usage-Based Service Contract Management
      Start Level 3 Node: Service Order ManagementService Order ManagementEnd Level 3 Node: Service Order Management
      Start Level 3 Node: Service Order Management with ERP BillingService Order Management with ERP BillingEnd Level 3 Node: Service Order Management with ERP Billing
      Start Level 3 Node: Service Order Management for Planned ServicesService Order Management for Planned ServicesEnd Level 3 Node: Service Order Management for Planned Services
      Start Level 3 Node: Service Order Management with External Resource ProcurementService Order Management with External Resource ProcurementEnd Level 3 Node: Service Order Management with External Resource Procurement
      Start Level 3 Node: Service Order Management with Service Part ProcurementService Order Management with Service Part ProcurementEnd Level 3 Node: Service Order Management with Service Part Procurement
      Start Level 3 Node: Complaints and Returns ManagementComplaints and Returns ManagementEnd Level 3 Node: Complaints and Returns Management
      Start Level 3 Node: Reverse Logistics for New Parts and Exchange PartsReverse Logistics for New Parts and Exchange PartsEnd Level 3 Node: Reverse Logistics for New Parts and Exchange Parts
      Start Level 3 Node: Recall ManagementRecall ManagementEnd Level 3 Node: Recall Management
      Start Level 3 Node: In-House RepairIn-House RepairEnd Level 3 Node: In-House Repair
      Start Level 3 Node: Case ManagementCase ManagementEnd Level 3 Node: Case Management
      Start Level 3 Node: IT Service ManagementIT Service ManagementEnd Level 3 Node: IT Service Management
      Start Level 3 Node: Scenario-Independent ProcessesScenario-Independent ProcessesEnd Level 3 Node: Scenario-Independent Processes
         Start Level 4 Node: Entitlement Management in CRMEntitlement Management in CRMEnd Level 4 Node: Entitlement Management in CRM
         Start Level 4 Node: Entitlement Processing in CRM E-ServiceEntitlement Processing in CRM E-ServiceEnd Level 4 Node: Entitlement Processing in CRM E-Service
         Start Level 4 Node: Cost and Revenue Analysis in CRMCost and Revenue Analysis in CRMEnd Level 4 Node: Cost and Revenue Analysis in CRM
         Start Level 4 Node: Installed Base AnalysisInstalled Base AnalysisEnd Level 4 Node: Installed Base Analysis
         Start Level 4 Node: Service Performance AnalysisService Performance AnalysisEnd Level 4 Node: Service Performance Analysis
         Start Level 4 Node: Billing in CRM for Service PartsBilling in CRM for Service PartsEnd Level 4 Node: Billing in CRM for Service Parts
         Start Level 4 Node: Knowledge Article ManagementKnowledge Article ManagementEnd Level 4 Node: Knowledge Article Management
   Start Level 2 Node: Interaction CenterInteraction CenterEnd Level 2 Node: Interaction Center
      Start Level 3 Node: IC MarketingIC MarketingEnd Level 3 Node: IC Marketing
      Start Level 3 Node: IC Sales with CRM Sales OrderIC Sales with CRM Sales OrderEnd Level 3 Node: IC Sales with CRM Sales Order
      Start Level 3 Node: IC Sales with ERP Sales OrderIC Sales with ERP Sales OrderEnd Level 3 Node: IC Sales with ERP Sales Order
      Start Level 3 Node: IC ManagementIC ManagementEnd Level 3 Node: IC Management
      Start Level 3 Node: IC ServiceIC ServiceEnd Level 3 Node: IC Service
      Start Level 3 Node: Shared Services CenterShared Services CenterEnd Level 3 Node: Shared Services Center
   Start Level 2 Node: FieldFieldEnd Level 2 Node: Field
      Start Level 3 Node: Field Account and Contact Management with CRM Mobile SalesField Account and Contact Management with CRM Mobile SalesEnd Level 3 Node: Field Account and Contact Management with CRM Mobile Sales
      Start Level 3 Node: Field Account, Contact Management: CRM Mobile Sales for HandheldField Account, Contact Management: CRM Mobile Sales for HandheldEnd Level 3 Node: Field Account, Contact Management: CRM Mobile Sales for Handheld
      Start Level 3 Node: Field Sales Using Mobile Sales OnlineField Sales Using Mobile Sales OnlineEnd Level 3 Node: Field Sales Using Mobile Sales Online
      Start Level 3 Node: Field Campaign Management with CRM Mobile SalesField Campaign Management with CRM Mobile SalesEnd Level 3 Node: Field Campaign Management with CRM Mobile Sales
      Start Level 3 Node: Field Opportunity Management with CRM Mobile SalesField Opportunity Management with CRM Mobile SalesEnd Level 3 Node: Field Opportunity Management with CRM Mobile Sales
      Start Level 3 Node: Field Quotation and Order Management with CRM Mobile SalesField Quotation and Order Management with CRM Mobile SalesEnd Level 3 Node: Field Quotation and Order Management with CRM Mobile Sales
      Start Level 3 Node: Field Quotation, Order Management: CRM Mobile Sales for HandheldField Quotation, Order Management: CRM Mobile Sales for HandheldEnd Level 3 Node: Field Quotation, Order Management: CRM Mobile Sales for Handheld
      Start Level 3 Node: Field Service Order Management with CRM Mobile ServiceField Service Order Management with CRM Mobile ServiceEnd Level 3 Node: Field Service Order Management with CRM Mobile Service
      Start Level 3 Node: Field Complaints Management with CRM Mobile ServiceField Complaints Management with CRM Mobile ServiceEnd Level 3 Node: Field Complaints Management with CRM Mobile Service
      Start Level 3 Node: Field Service Stock Management with CRM Mobile ServiceField Service Stock Management with CRM Mobile ServiceEnd Level 3 Node: Field Service Stock Management with CRM Mobile Service
   Start Level 2 Node: CRM Web ChannelCRM Web ChannelEnd Level 2 Node: CRM Web Channel
      Start Level 3 Node: Catalog Management in CRMCatalog Management in CRMEnd Level 3 Node: Catalog Management in CRM
      Start Level 3 Node: Campaign Management in CRM Web ChannelCampaign Management in CRM Web ChannelEnd Level 3 Node: Campaign Management in CRM Web Channel
      Start Level 3 Node: Campaign Management with Channel PartnersCampaign Management with Channel PartnersEnd Level 3 Node: Campaign Management with Channel Partners
      Start Level 3 Node: Contract Management in CRM Web ChannelContract Management in CRM Web ChannelEnd Level 3 Node: Contract Management in CRM Web Channel
      Start Level 3 Node: Quotation and Order Management in CRM Web ChannelQuotation and Order Management in CRM Web ChannelEnd Level 3 Node: Quotation and Order Management in CRM Web Channel
      Start Level 3 Node: Web Auctions: Auctioning via Web ShopWeb Auctions: Auctioning via Web ShopEnd Level 3 Node: Web Auctions: Auctioning via Web Shop
      Start Level 3 Node: Web Auctions: Selling via eBay® in CRMWeb Auctions: Selling via eBay® in CRMEnd Level 3 Node: Web Auctions: Selling via eBay® in CRM
      Start Level 3 Node: Complaints and Returns Management in CRM Web ChannelComplaints and Returns Management in CRM Web ChannelEnd Level 3 Node: Complaints and Returns Management in CRM Web Channel
      Start Level 3 Node: Service Request ManagementService Request ManagementEnd Level 3 Node: Service Request Management
      Start Level 3 Node: Solution AssistanceSolution AssistanceEnd Level 3 Node: Solution Assistance
   Start Level 2 Node: Partner Channel ManagementPartner Channel ManagementEnd Level 2 Node: Partner Channel Management
      Start Level 3 Node: Account and Contact Management with Channel PartnersAccount and Contact Management with Channel PartnersEnd Level 3 Node: Account and Contact Management with Channel Partners
      Start Level 3 Node: Campaign Management with Channel PartnersCampaign Management with Channel PartnersEnd Level 3 Node: Campaign Management with Channel Partners
      Start Level 3 Node: Collaborative SellingCollaborative SellingEnd Level 3 Node: Collaborative Selling
      Start Level 3 Node: Lead and Opportunity Management with Channel PartnersLead and Opportunity Management with Channel PartnersEnd Level 3 Node: Lead and Opportunity Management with Channel Partners
      Start Level 3 Node: Market Development FundsMarket Development FundsEnd Level 3 Node: Market Development Funds
      Start Level 3 Node: Channel Partner ManagementChannel Partner ManagementEnd Level 3 Node: Channel Partner Management
      Start Level 3 Node: Quotation and Order Management for Business-on-BehalfQuotation and Order Management for Business-on-BehalfEnd Level 3 Node: Quotation and Order Management for Business-on-Behalf
      Start Level 3 Node: Service Order Management with Channel PartnersService Order Management with Channel PartnersEnd Level 3 Node: Service Order Management with Channel Partners
   Start Level 2 Node: SAP CRM for IndustriesSAP CRM for IndustriesEnd Level 2 Node: SAP CRM for Industries
      Start Level 3 Node: Public SectorPublic SectorEnd Level 3 Node: Public Sector
         Start Level 4 Node: Management of Contracts in Call CenterManagement of Contracts in Call CenterEnd Level 4 Node: Management of Contracts in Call Center
         Start Level 4 Node: Constituent ServicesConstituent ServicesEnd Level 4 Node: Constituent Services
         Start Level 4 Node: Social Case ManagementSocial Case ManagementEnd Level 4 Node: Social Case Management
         Start Level 4 Node: Grants Management - GrantorGrants Management - GrantorEnd Level 4 Node: Grants Management - Grantor
         Start Level 4 Node: Financial Customer Care for Public SectorFinancial Customer Care for Public SectorEnd Level 4 Node: Financial Customer Care for Public Sector
      Start Level 3 Node: Public SecurityPublic SecurityEnd Level 3 Node: Public Security
         Start Level 4 Node: Identity Management and ResolutionIdentity Management and ResolutionEnd Level 4 Node: Identity Management and Resolution
         Start Level 4 Node: Investigation ProcessingInvestigation ProcessingEnd Level 4 Node: Investigation Processing
         Start Level 4 Node: Operations and Resource ManagementOperations and Resource ManagementEnd Level 4 Node: Operations and Resource Management
      Start Level 3 Node: TelecommunicationsTelecommunicationsEnd Level 3 Node: Telecommunications
         Start Level 4 Node: Sales & Order Management in Call CenterSales & Order Management in Call CenterEnd Level 4 Node: Sales & Order Management in Call Center
         Start Level 4 Node: Sales & Order Management in Web ChannelSales & Order Management in Web ChannelEnd Level 4 Node: Sales & Order Management in Web Channel
         Start Level 4 Node: Credit Risk and Collections ManagementCredit Risk and Collections ManagementEnd Level 4 Node: Credit Risk and Collections Management
         Start Level 4 Node: Financial Customer Care and Dispute ManagementFinancial Customer Care and Dispute ManagementEnd Level 4 Node: Financial Customer Care and Dispute Management
         Start Level 4 Node: Sales and Order Management in Dealer ChannelSales and Order Management in Dealer ChannelEnd Level 4 Node: Sales and Order Management in Dealer Channel
         Start Level 4 Node: Dealer Operations ManagementDealer Operations ManagementEnd Level 4 Node: Dealer Operations Management
         Start Level 4 Node: Customer Field Service ManagementCustomer Field Service ManagementEnd Level 4 Node: Customer Field Service Management
      Start Level 3 Node: UtilitiesUtilitiesEnd Level 3 Node: Utilities
         Start Level 4 Node: Customer Service in the Interaction CenterCustomer Service in the Interaction CenterEnd Level 4 Node: Customer Service in the Interaction Center
         Start Level 4 Node: Enhanced Customer Service and Sales Processes in the ICEnhanced Customer Service and Sales Processes in the ICEnd Level 4 Node: Enhanced Customer Service and Sales Processes in the IC
         Start Level 4 Node: Sales Management for Commercial and Industrial CustomersSales Management for Commercial and Industrial CustomersEnd Level 4 Node: Sales Management for Commercial and Industrial Customers
      Start Level 3 Node: Financial ServicesFinancial ServicesEnd Level 3 Node: Financial Services
         Start Level 4 Node: Account OriginationAccount OriginationEnd Level 4 Node: Account Origination
         Start Level 4 Node: Lease OperationsLease OperationsEnd Level 4 Node: Lease Operations
      Start Level 3 Node: MediaMediaEnd Level 3 Node: Media
         Start Level 4 Node: Rights Inventory ManagementRights Inventory ManagementEnd Level 4 Node: Rights Inventory Management
         Start Level 4 Node: Content Acquisition and Rights ManagementContent Acquisition and Rights ManagementEnd Level 4 Node: Content Acquisition and Rights Management
         Start Level 4 Node: License Acquis. Outgoing Royalties Settlement for EntertainmentLicense Acquis. Outgoing Royalties Settlement for EntertainmentEnd Level 4 Node: License Acquis. Outgoing Royalties Settlement for Entertainment
         Start Level 4 Node: License Sales and Incoming Royalties Billing for EntertainmentLicense Sales and Incoming Royalties Billing for EntertainmentEnd Level 4 Node: License Sales and Incoming Royalties Billing for Entertainment
         Start Level 4 Node: License Sales and Merchandizing for BroadcastingLicense Sales and Merchandizing for BroadcastingEnd Level 4 Node: License Sales and Merchandizing for Broadcasting
         Start Level 4 Node: License Sales for PCPLicense Sales for PCPEnd Level 4 Node: License Sales for PCP
         Start Level 4 Node: Product Sales and Distribution for EntertainmentProduct Sales and Distribution for EntertainmentEnd Level 4 Node: Product Sales and Distribution for Entertainment
         Start Level 4 Node: Author Relationship ManagementAuthor Relationship ManagementEnd Level 4 Node: Author Relationship Management
      Start Level 3 Node: Consumer ProductsConsumer ProductsEnd Level 3 Node: Consumer Products
         Start Level 4 Node: SAP Brand ManagementSAP Brand ManagementEnd Level 4 Node: SAP Brand Management
      Start Level 3 Node: High TechHigh TechEnd Level 3 Node: High Tech
         Start Level 4 Node: Channel Sales Management for High TechChannel Sales Management for High TechEnd Level 4 Node: Channel Sales Management for High Tech
      Start Level 3 Node: PharmaceuticalsPharmaceuticalsEnd Level 3 Node: Pharmaceuticals
         Start Level 4 Node: Contract Management for Life SciencesContract Management for Life SciencesEnd Level 4 Node: Contract Management for Life Sciences
         Start Level 4 Node: Field Sales for the Pharmaceuticals IndustryField Sales for the Pharmaceuticals IndustryEnd Level 4 Node: Field Sales for the Pharmaceuticals Industry
      Start Level 3 Node: AutomotiveAutomotiveEnd Level 3 Node: Automotive
         Start Level 4 Node: Interaction Center for AutomotiveInteraction Center for AutomotiveEnd Level 4 Node: Interaction Center for Automotive