Installation of Groupware Integration Components 

Groupware integration facilitates the exchange of data between SAP CRM and a Groupware system. You need to install the following required components for this:

●      SAP Groupware Connector

This component is part of the SyncPoint technology and synchronizes messages between the CRM server and the Groupware server using a messaging interface. This makes the two-way replication of data between the CRM server and the Groupware server possible.

SAP provides two SAP Groupware Connectors, one for the Microsoft Exchange Server and the other for the Lotus Domino Server. The SAP Groupware connector consists of the following components:

○       SAP Groupware connector

○       SAP Groupware connector proxy

The SAP Groupware connector can only be connected to one CRM server.

The connection with the Groupware server can, however, take place using one or more SAP Groupware connector proxies. The SAP Groupware connector proxies are installed after the SAP Groupware connector.

We recommend that you install the SAP Groupware connector and the default instance of the SAP Groupware connector proxy on the machine in the same Local Area Network (LAN) with the CRM server (SAP Groupware Adapter). You should install additional instances of the SAP Groupware connector proxy in the respective LAN node of the Wide Area Network (WAN).

You can find detailed information about installation conditions in the Installation Guide as well as in the SAP Groupware Connector Administration Guide by choosing http://service.sap.com/instguides ® SAP Business Suite Solutions ® SAP CRM ® SAP CRM 2005 ® CRM Core and Standalone Components, or SAP Business Suite Solutions ® SAP CRM ® SAP CRM 4.0 ® General and Technical Installation Guides.

Before you start the SAP Groupware connector installation, you need to ensure that you know all the parameters that must be specified during the installation. You can find a detailed description of how to obtain information about these parameters under Determine Parameters for the Groupware Adapter.

You can find more information in the Installation Guide as well as in the SAP Groupware Connector Administration Guide by choosing http://service.sap.com/instguides ® SAP Business Suite Solutions ® SAP CRM ® SAP CRM 2005 ® CRM Core and Standalone Components or SAP Business Suite Solutions ® SAP CRM ® SAP CRM 4.0 ® General and Technical Installation Guides.

You can find information on problems with the SAP Groupware connector for the Microsoft Exchange Server in SAP Note 957409 - Groupware Exchange Connector TroubleShooting Guide.

As of SAP CRM 5.0 SP09, it is no longer necessary to separately install the MapBox or the SAP NetWeaver Application Server Java. This is because the functions for data conversion are fully integrated in the SAP NetWeaver Application Server ABAP.

You can find more information about how to set up the ABAP-based MapBox in the SAP Help Portal (http://help.sap.com), by choosing Customer Relationship Management® Data Exchange and Mobile Technologies ® CRM Integration Services ® Groupware Integration Guide.

 

Prerequisites

●      You are using SAP CRM.

●      You have installed Microsoft Exchange 2000/2003/2007 or Lotus Domino 5.0.x/6.0.x/6.5.x/7.0.