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Process documentation Payments at External Cash Desk   Locate the document in its SAP Library structure

Purpose

You can use this business process to forward payments made by your customers to internal and external payment collectors (branches) to Contract Accounts Receivable and Payable (FI-CA). FI-CA distinguishes between three branch categories:

      Offline branch

      Agent

      Online branch

In the external cash desk services, you can process payments from branches of the categories offline and agent.

The cash desks of an online branch represent the cash desks of the cash journal in FI-CA. Here, incoming and outgoing payments are entered directly in the ERP system.

In the case of the offline branch or an agent, the cash desks where the payments are processed are not permanently connected to the SAP system. For an offline branch and an agent, FI-CA currently only receives XI messages that refer to incoming payments to external cash desks.

The communication between external cash desks and the ERP system is via Enterprise Services using synchronous and asynchronous interfaces of SAP Exchange Infrastructure (XI). 

You can monitor the data transfer and reconcile the payment information received from the external payment collectors with the postings in FI-CA.

Process Flow

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       1.      Monitor payments at external cash desks

 

       2.      Repeat external payments/reversals

 

       3.      Clarify payments that could not be assigned

 

       4.      Post agent receivable

 

       5.      Transfer open items

 

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