Dispute Case Customizing
Communication Between FI-CA and CRM
Relationship between BOR types in FI-CA and the element types in SAP CRM that are used in the record model:
Choose Dispute Management ® Process Integration ® Define Derivation of Element Types in Customizing for Customer Relationship Management. The following entries are required in order to create a dispute case from the FI-CA system.
Please note that you must replace the entries in the table for the logical system for FI-CA with the customer name.
BOR Type |
Logical System (FI-CA) |
Element Type Used in Record Model |
BUS1006 |
Q4TCLNT190 |
CRM_BUSINESS_PARTNER |
CA_CONTACC |
Q4TCLNT190 |
CRM_FICA_CONTRACT_ACCOUNT |
CA_CREDINF |
Q4TCLNT190 |
CRM_FICA_CRED |
CA_DOC |
Q4TCLNT190 |
CRM_FICA_DOCUMENT |
CA_DUNNING |
Q4TCLNT190 |
CRM_FICA_DUNNING |
CA_PAYINFO |
Q4TCLNT190 |
CRM_FICA_INPAYMENT |
CA_VTREF |
Q4TCLNT190 |
CRM_FICA_VTREF |
Dispute Case: Customizing in FI-CA
Choose Integration ® Financial Supply Chain Management ® Dispute Management ® Make Basic Settings for Dispute Management in the Implementation Guide for Contract Accounts Receivable and Payable.
Activate dispute case processing and specify case type DISP for Incorrect Invoice and Missing Payment.
Choose Organizational Units ® Set Up Company Codes for Contract Accounts Receivable and Payable in the Implementation Guide for Contract Accounts Receivable and Payable.
Activate dispute case processing for all the company codes for which you want dispute case processing from FI-CA to be possible.
Dispute Case: Function Modules in FI-CA
2840 ICWC Dispute Case: Search for Dispute Cases for Documents
In this event, you select dispute cases that can be enhanced. The function module FKK_SAMPLE_2840 contains sample settings.