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 Utilities, Maximum Number of Hits in Interaction Center

 

Technical Data

Technical Name of Business Function

CRM_UT_IC_MAX_HITS

Type of Business Function

Enterprise Business Function

Available From

SAP Support Package 13 for SAP CRM 7.0

Technical Usage

CRM_IU

Application Component

Utilities (CRM_IU)

Required Business Function

Not relevant

This business function has been created in the context of the Customer Connection Initiative. Numerous SAP CRM for Utilities customers submitted improvement requests as part of this initiative that have been fulfilled by SAP. You can use this business function to limit the number of results for a query in the Interaction Center. This only affects queries that are automatically triggered by an IC event.

Prerequisites

  • You have installed the following components as of the version mentioned:

    Type of Component

    Component

    Required for the Following Features Only

    Software Component

    BBPCRM 700 or higher

  • You have made the required settings in Customizing for Customer Relationship Management under Start of the navigation path Industry-Specific Solutions Next navigation step Utilities Next navigation step Settings for User Interface Next navigation step Identification Next navigation step Limit the Number of Results Triggered by an IC Event End of the navigation path.

Features

Maximum Number of Hits in the Interaction Center

You can use this business function to define the number of hits a query displays for each value in the IUICMAXHITS function profile. An IC event must be raised before you can call this query.

For more information see the documentation in Customizing for Customer Relationship Management under Start of the navigation path Industry-Specific Solutions Next navigation step Utilities Next navigation step Settings for User Interface Next navigation step Identification Next navigation step Limit the Number of Results Triggered by an IC Event End of the navigation path