Technical Name of Business Function |
|
Type of Business Function |
Enterprise Business Function |
Available As Of |
SAP enhancement package 2 (SP03) for SAP CRM 7.0 |
Technical Usage |
CRM Core (BBPCRM) |
Application Component |
|
Required Business Function |
Enable SAP Social Media ABAP Integration 3 ( |
You can use this business function to create groups in SAP Jam and view feeds from SAP Jam from the following SAP CRM business objects (BOs):
Opportunities
Quotations
Accounts
Incidents/service requests
Service orders
Campaigns
Marketing plans
Segmentation models
Activities with the task category
The new assignment blocks SAP Jam Groups
and SAP Feeds
are available to you for this in the BOs described above. The Home Page
also contains the new assignment block SAP Jam Feeds
.
Note
These functions are available to you according to the business role, with which you log on to the system. The following roles are supported: Sales Professional, Service Professional, Marketing Professional and IT Service Professional.
This function is integrated with SAP Jam.
You have installed the following components as of the version mentioned:
Type of Component |
Component |
Is Needed Only for the Following Features |
---|---|---|
Software component |
|
|
SAP Jam |
Enterprise Edition |
You have made the settings in Customizing for Customer Relationship Management under
.You have activated the business function Enable SAP Social Media ABAP Integration 3
(BC_SRV_STW_03
).
For more information about this business function, see Enable SAP Social Media ABAP Integration 3 .
When creating SAP Jam groups from SAP CRM, you can do the following:
Invite participants
Define the privacy of the group
Upload objects, which are assigned to the respective BO, to the groups. The following objects are possible according to the BO and your Customizing settings:
Attachments
Notes
Segments
Note
You can upload both segmentation elements that reference this BO, and also additional segmentation elements that exist in the system
If you have created a group, you can do the following:
Create the following additional items for the group in SAP CRM:
Texts
Decisions
Files that are assigned to the respective BO as an attachment
Files that you can upload from the file system
Files that you can upload from the content management system
Item types that exist in SAP Jam, such as a discussion. This is dependent on your Customizing settings.
You can edit the group by changing the title and the moderator of the group and adding or removing participants. This is dependent on the privacy settings you made when you created the group.
You can view the status of the group and the associated objects if they are locked.
You can see which invited participants have not yet accepted your invitation.
If you select a group in the SAP Jam Groups
assignment block, the system displays various information about the group, such as the creation date, number of participants or the status in the Details
screen area.
If you select an item for a group, details about this item are displayed from SAP Jam.
By clicking a SAP Jam group, an item for the group or the user, you can navigate to SAP Jam from SAP CRM.
The system displays feeds from SAP Jam as follows:
In a BO, in the assignment block SAP Jam Feeds
You can view the feeds for groups that are assigned to this BO and in which you are a participant.
On the home page, in the assignment block SAP Jam Feeds
This assignment block displays feeds for groups in which you are a participant and feeds for BOs and persons who you follow. A feed for a SAP Jam group shows all BOs assigned to this group as a link.
Note
If you selected Confidential
as the privacy option, the system does not display feeds for these groups.
You can bookmark and like feeds. This means you can filter accordingly during the search.
You can define the number of available answers that the system displays.
Feeds are loaded asynchronously, meaning that you can view the home page or overview page directly and start working on it while feeds are being loaded in the background.
You can receive notifications for the following business objects (BO) as a feed if a change is made to the BO or a follow-up transaction is created for the BO. For more information, see the documentation for the business function SAP CRM BO Change Notification Using SAP NetWeaver Gateway.
You can subsequently assign an existing SAP Jam group that you have created or in which you are a participant to a specific business object in SAP CRM and then remove this assignment.
You can reply to microblogs and feeds of the comment type. The system creates feeds of the comment type if for example you enter a comment for an item in a group.
A field for microblogs is available to you in the SAP Jam Feeds
assignment block.
If you use this field in the assignment block on the home page to post something, this is a microblog with reference to yourself and is seen by everyone who follows you. If you use this field in the assignment block for a BO to post something, this is a microblog with reference to the BO and is seen by everyone who follows this BO.
Note
You automatically follow BOs for which you have created microblogs. You can follow other BOs by choosing Follow.
You can configure the system so that during a BO archiving run, it checks whether these are assigned to SAP Jam groups and prevents archiving if this is the case.
For more information, see Integration of SAP Jam with SAP CRM.