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 HCM, Shared Services Interaction Centre CRM 3

 

Technical Data

Technical Name of Business Function

CRM_EIC_SSC_3

Type of Business Function

Enterprise Business Function

Available From

SAP enhancement package 2 for SAP CRM 7.0

Technical Usage

Customer Relationship Management

Application Component

Shared Service Framework for HR (CRM-IC-HCM-BF)

Required Business Function

E-Recruiting, Integration with Shared Services Interaction Center (HCM_ERC_EIC_1)

HCM, Shared Services Interaction Centre CRM (CRM_SSC_EIC_1)

You can use this business function to activate the following functions for the SAP E-Recruiting component:

  • Integration to SAP E-Recruiting, enabling applications to be launched directly from Shared Services Framework (SSF)

  • External candidate search

Prerequisites

  • You have installed the following components as of the version mentioned:

    Type of Component

    Component

    Required for the Following Features Only

    Software Component

    ERECRUIT 606 SP04

    Application Component

    E-Recruiting (PA-ER)

    Software Component

    BBPCRM 702 SP04

    Application Component

    Shared Service Framework for HR (CRM-IC-HCM-BF)

  • You have activated the business function E-Recruiting, Integration with Shared Services Interaction Center (HCM_ERC_EIC_1) in your SAP E-Recruiting system.

  • You have activated the business function HCM, Shared Services Interaction Centre CRM (CRM_SSC_EIC_1) in your SAP CRM system.

Features

SSF Integration with SAP E-Recruiting

SAP E-Recruiting applications are integrated with SSF enabling an interaction center (IC) agent to launch these applications for both external and internal candidates directly from SSF.

  • An IC agent working with the Recruiter role can launch the following SAP E-Recruiting applications:

    • Work Center

    • Candidate Search

    • Questionnaires maintenance

    • EEO Questionnaire maintenance

    • Question maintenance

    • EEO Question maintenance

    • Process Template Maintenance

    • Create Internal Application

    • Candidate Profile

  • An IC agent working with the Administrator role can launch the following SAP E-Recruiting applications:

    • Application group management

    • Adjust support team

    • Support group maintenance

  • An IC agent working with the External Candidate role can launch the following SAP E-Recruiting application:

    • Create External Application

With the integration of SAP E-Recruiting, an IC agent can use the SSF to perform recruiting activities for both internal and external candidates, including recruiting support activities such as requisition creation, posting and publication, scheduling interviews, screening, and sending an offer letter.

External Candidate Search

With the integration of SAP E-Recruiting, an IC agent can use the SSF to search for an external candidate in the SAP CRM system who is not an employee. An IC agent can also support an external candidate in other ways, for example, reactivating their account, resending a password, or accessing application status information and updating their profile information.