Technical Name of Business Function | CRM_UT_CC_IREC_SCH |
Type of Business Function | Enterprise Business Function |
Available As Of | SAP enhancement package 1 for SAP CRM 7.0 |
Technical Usage | CRM Core |
Application Component | Utilities Industry (CRM-IU) |
Required Business Function | Utilities Energy Retailer (CRM_UT_ER_1) |
This business function provides you with new and enhanced features that are used as part of the Interaction Records function within SAP CRM Interaction Center for Utilities.
You have installed the following components as of the version mentioned:
Type of Component | Component | Is Needed Only for the Following Features |
---|---|---|
Software Component | BBPCRM 702 |
You have activated business function Utilities Energy Retailer 1 (CRM_UT_ER_1)
You have made the relevant settings in Customizing for SAP Customer Relationship Management
under .
You have made the relevant settings in Customizing for SAP Utilities
under the following sections:
Note
In order to make use of the free text search feature, you will need to activate Enterprise Search. For more information about Enterprise Search, see the SAP Community Network at http://scn.sap.com/community/enterprise-search.
Search related interaction records using various criteria, including free text, related specific business agreement, related premise, and so on
Predefine frequently searched criteria using a Business Add-In or Customizing activity
Set a maximum number of records that should be returned in search results (the default limit is 100 records)
Display details of an interaction record
For more information, see the Customizing activity Maintain Predefined Searches for Interaction Records
and the Business Add-In BAdI: Define Predefined Searches for Interaction Records
for SAP Customer Relationship Management
under .
For more information, see Interaction Records Search.