Start Level 1 Node: Business Functions for SAP Customer Relationship ManagementBusiness Functions for SAP Customer Relationship ManagementEnd Level 1 Node: Business Functions for SAP Customer Relationship Management
   Start Level 2 Node: Service-Oriented ArchitectureService-Oriented ArchitectureEnd Level 2 Node: Service-Oriented Architecture
      Start Level 3 Node: SOA DocumentationSOA DocumentationEnd Level 3 Node: SOA Documentation
   Start Level 2 Node: WebClient UI FrameworkWebClient UI FrameworkEnd Level 2 Node: WebClient UI Framework
      Start Level 3 Node: UI FrameworkUI FrameworkEnd Level 3 Node: UI Framework
      Start Level 3 Node: UI Framework DocumentationUI Framework DocumentationEnd Level 3 Node: UI Framework Documentation
      Start Level 3 Node: WebClient UI Framework DocumentationWebClient UI Framework DocumentationEnd Level 3 Node: WebClient UI Framework Documentation
      Start Level 3 Node: Search in Business Object AttachmentsSearch in Business Object AttachmentsEnd Level 3 Node: Search in Business Object Attachments
   Start Level 2 Node: Master DataMaster DataEnd Level 2 Node: Master Data
      Start Level 3 Node: Assignment Blocks for Complaints & Leads on the BP Overview PageAssignment Blocks for Complaints & Leads on the BP Overview PageEnd Level 3 Node: Assignment Blocks for Complaints & Leads on the BP Overview Page
      Start Level 3 Node: Reduction of Implementation TimeReduction of Implementation TimeEnd Level 3 Node: Reduction of Implementation Time
      Start Level 3 Node: Marketing PermissionMarketing PermissionEnd Level 3 Node: Marketing Permission
      Start Level 3 Node: Knowledge ArticleKnowledge ArticleEnd Level 3 Node: Knowledge Article
      Start Level 3 Node: Knowledge Article 2Knowledge Article 2End Level 3 Node: Knowledge Article 2
      Start Level 3 Node: Retail Master Data IntegrationRetail Master Data IntegrationEnd Level 3 Node: Retail Master Data Integration
      Start Level 3 Node: Single Euro Payments Area (SEPA) MandatesSingle Euro Payments Area (SEPA) MandatesEnd Level 3 Node: Single Euro Payments Area (SEPA) Mandates
   Start Level 2 Node: Basic Functions and PerformanceBasic Functions and PerformanceEnd Level 2 Node: Basic Functions and Performance
      Start Level 3 Node: InfrastructureInfrastructureEnd Level 3 Node: Infrastructure
      Start Level 3 Node: Performance and Large ContractsPerformance and Large ContractsEnd Level 3 Node: Performance and Large Contracts
      Start Level 3 Node: Performance and Business Transaction Item ProcessingPerformance and Business Transaction Item ProcessingEnd Level 3 Node: Performance and Business Transaction Item Processing
      Start Level 3 Node: Filter for Workflow InboxFilter for Workflow InboxEnd Level 3 Node: Filter for Workflow Inbox
      Start Level 3 Node: Reduction of Implementation TimeReduction of Implementation TimeEnd Level 3 Node: Reduction of Implementation Time
      Start Level 3 Node: Enlarged Text Area and Filters in Text LogEnlarged Text Area and Filters in Text LogEnd Level 3 Node: Enlarged Text Area and Filters in Text Log
      Start Level 3 Node: Integration of SAP Jam with SAP CRMIntegration of SAP Jam with SAP CRMEnd Level 3 Node: Integration of SAP Jam with SAP CRM
      Start Level 3 Node: SAP CRM BO Change Notification using SAP NetWeaver GatewaySAP CRM BO Change Notification using SAP NetWeaver GatewayEnd Level 3 Node: SAP CRM BO Change Notification using SAP NetWeaver Gateway
      Start Level 3 Node: Single Euro Payments Area (SEPA) MandatesSingle Euro Payments Area (SEPA) MandatesEnd Level 3 Node: Single Euro Payments Area (SEPA) Mandates
   Start Level 2 Node: MarketingMarketingEnd Level 2 Node: Marketing
      Start Level 3 Node: Loyalty Partner ManagementLoyalty Partner ManagementEnd Level 3 Node: Loyalty Partner Management
      Start Level 3 Node: Loyalty ProductivityLoyalty ProductivityEnd Level 3 Node: Loyalty Productivity
      Start Level 3 Node: Claims and Funds ManagementClaims and Funds ManagementEnd Level 3 Node: Claims and Funds Management
      Start Level 3 Node: Funds Management for MarketingFunds Management for MarketingEnd Level 3 Node: Funds Management for Marketing
      Start Level 3 Node: High-Volume MarketingHigh-Volume MarketingEnd Level 3 Node: High-Volume Marketing
      Start Level 3 Node: Marketing ProductivityMarketing ProductivityEnd Level 3 Node: Marketing Productivity
      Start Level 3 Node: SAP Real-Time Offer ManagementSAP Real-Time Offer ManagementEnd Level 3 Node: SAP Real-Time Offer Management
      Start Level 3 Node: Trade Promotion ManagementTrade Promotion ManagementEnd Level 3 Node: Trade Promotion Management
      Start Level 3 Node: Marketing Mailform ProductivityMarketing Mailform ProductivityEnd Level 3 Node: Marketing Mailform Productivity
      Start Level 3 Node: Marketing PermissionMarketing PermissionEnd Level 3 Node: Marketing Permission
      Start Level 3 Node: Segmentation of BW Data Using Business Warehouse AcceleratorSegmentation of BW Data Using Business Warehouse AcceleratorEnd Level 3 Node: Segmentation of BW Data Using Business Warehouse Accelerator
      Start Level 3 Node: Campaign WizardCampaign WizardEnd Level 3 Node: Campaign Wizard
   Start Level 2 Node: SalesSalesEnd Level 2 Node: Sales
      Start Level 3 Node: Sales and ServiceSales and ServiceEnd Level 3 Node: Sales and Service
      Start Level 3 Node: Deal ManagementDeal ManagementEnd Level 3 Node: Deal Management
      Start Level 3 Node: OEM-Managed Inventory with CRM Sales OrdersOEM-Managed Inventory with CRM Sales OrdersEnd Level 3 Node: OEM-Managed Inventory with CRM Sales Orders
   Start Level 2 Node: ServiceServiceEnd Level 2 Node: Service
      Start Level 3 Node: Sales and ServiceSales and ServiceEnd Level 3 Node: Sales and Service
      Start Level 3 Node: Advanced Returns ManagementAdvanced Returns ManagementEnd Level 3 Node: Advanced Returns Management
      Start Level 3 Node: Service Management 1Service Management 1End Level 3 Node: Service Management 1
      Start Level 3 Node: Service Request EnhancementsService Request EnhancementsEnd Level 3 Node: Service Request Enhancements
      Start Level 3 Node: Notification Framework and E-MailNotification Framework and E-MailEnd Level 3 Node: Notification Framework and E-Mail
      Start Level 3 Node: Bulletin BoardBulletin BoardEnd Level 3 Node: Bulletin Board
      Start Level 3 Node: Management of Processing TimesManagement of Processing TimesEnd Level 3 Node: Management of Processing Times
      Start Level 3 Node: Content and Text ManagementContent and Text ManagementEnd Level 3 Node: Content and Text Management
      Start Level 3 Node: Service Request Fact SheetService Request Fact SheetEnd Level 3 Node: Service Request Fact Sheet
   Start Level 2 Node: Interaction CenterInteraction CenterEnd Level 2 Node: Interaction Center
      Start Level 3 Node: InfrastructureInfrastructureEnd Level 3 Node: Infrastructure
      Start Level 3 Node: IC and Communication-Enabled Business ProcessesIC and Communication-Enabled Business ProcessesEnd Level 3 Node: IC and Communication-Enabled Business Processes
      Start Level 3 Node: IC Inbox ExtensionsIC Inbox ExtensionsEnd Level 3 Node: IC Inbox Extensions
      Start Level 3 Node: IC Inbox Extensions and AccelerationIC Inbox Extensions and AccelerationEnd Level 3 Node: IC Inbox Extensions and Acceleration
      Start Level 3 Node: Rule Modeler UsabilityRule Modeler UsabilityEnd Level 3 Node: Rule Modeler Usability
      Start Level 3 Node: Marketing PermissionMarketing PermissionEnd Level 3 Node: Marketing Permission
      Start Level 3 Node: Task-Based User Interface for Interaction CenterTask-Based User Interface for Interaction CenterEnd Level 3 Node: Task-Based User Interface for Interaction Center
      Start Level 3 Node: Shared Services CenterShared Services CenterEnd Level 3 Node: Shared Services Center
      Start Level 3 Node: Multifunctional Shared Services Interaction CenterMultifunctional Shared Services Interaction CenterEnd Level 3 Node: Multifunctional Shared Services Interaction Center
         Start Level 4 Node: HCM, Shared Services Interaction Center CRMHCM, Shared Services Interaction Center CRMEnd Level 4 Node: HCM, Shared Services Interaction Center CRM
         Start Level 4 Node: HCM, Shared Services Interaction Center CRM 2HCM, Shared Services Interaction Center CRM 2End Level 4 Node: HCM, Shared Services Interaction Center CRM 2
         Start Level 4 Node: HCM, Shared Services Interaction Centre CRM 3HCM, Shared Services Interaction Centre CRM 3End Level 4 Node: HCM, Shared Services Interaction Centre CRM 3
   Start Level 2 Node: Partner Channel ManagementPartner Channel ManagementEnd Level 2 Node: Partner Channel Management
      Start Level 3 Node: Collaborative Campaign ManagementCollaborative Campaign ManagementEnd Level 3 Node: Collaborative Campaign Management
      Start Level 3 Node: Partner Channel Management, Market Development FundsPartner Channel Management, Market Development FundsEnd Level 3 Node: Partner Channel Management, Market Development Funds
   Start Level 2 Node: Multichannel IntegrationMultichannel IntegrationEnd Level 2 Node: Multichannel Integration
      Start Level 3 Node: Retail Master Data IntegrationRetail Master Data IntegrationEnd Level 3 Node: Retail Master Data Integration
      Start Level 3 Node: SAP Web Channel Experience Management for SAP CRMSAP Web Channel Experience Management for SAP CRMEnd Level 3 Node: SAP Web Channel Experience Management for SAP CRM
      Start Level 3 Node: SAP Web Channel Experience Management 2.0 for SAP CRMSAP Web Channel Experience Management 2.0 for SAP CRMEnd Level 3 Node: SAP Web Channel Experience Management 2.0 for SAP CRM
      Start Level 3 Node: SAP Web Channel Experience Management 3.0 for SAP CRMSAP Web Channel Experience Management 3.0 for SAP CRMEnd Level 3 Node: SAP Web Channel Experience Management 3.0 for SAP CRM
   Start Level 2 Node: MobileMobileEnd Level 2 Node: Mobile
      Start Level 3 Node: Sales and Service for Gateway to SAP NetWeaver MobileSales and Service for Gateway to SAP NetWeaver MobileEnd Level 3 Node: Sales and Service for Gateway to SAP NetWeaver Mobile
   Start Level 2 Node: AnalyticsAnalyticsEnd Level 2 Node: Analytics
      Start Level 3 Node: SAP BusinessObjects Integration and CRM Interactive ReportingSAP BusinessObjects Integration and CRM Interactive ReportingEnd Level 3 Node: SAP BusinessObjects Integration and CRM Interactive Reporting
      Start Level 3 Node: Acceleration of CRM Data ExtractionAcceleration of CRM Data ExtractionEnd Level 3 Node: Acceleration of CRM Data Extraction
      Start Level 3 Node: Segmentation of BW Data Using Business Warehouse AcceleratorSegmentation of BW Data Using Business Warehouse AcceleratorEnd Level 3 Node: Segmentation of BW Data Using Business Warehouse Accelerator
      Start Level 3 Node: Interactive Reporting Based on SAP HANA VDMInteractive Reporting Based on SAP HANA VDMEnd Level 3 Node: Interactive Reporting Based on SAP HANA VDM
      Start Level 3 Node: Interactive Reporting: Report Area for Sales AgreementInteractive Reporting: Report Area for Sales AgreementEnd Level 3 Node: Interactive Reporting: Report Area for Sales Agreement
   Start Level 2 Node: SAP CRM for IndustriesSAP CRM for IndustriesEnd Level 2 Node: SAP CRM for Industries
      Start Level 3 Node: Contract Accounts Receivable and PayableContract Accounts Receivable and PayableEnd Level 3 Node: Contract Accounts Receivable and Payable
         Start Level 4 Node: Financial Customer Care for Contract AR/AP (FI-CAX)Financial Customer Care for Contract AR/AP (FI-CAX)End Level 4 Node: Financial Customer Care for Contract AR/AP (FI-CAX)
         Start Level 4 Node: FCC and Dispute Management for Contract AR/APFCC and Dispute Management for Contract AR/APEnd Level 4 Node: FCC and Dispute Management for Contract AR/AP
      Start Level 3 Node: Financial ServicesFinancial ServicesEnd Level 3 Node: Financial Services
         Start Level 4 Node: Performance ImprovementsPerformance ImprovementsEnd Level 4 Node: Performance Improvements
         Start Level 4 Node: Reporting Extractors for Contingent LiabilitiesReporting Extractors for Contingent LiabilitiesEnd Level 4 Node: Reporting Extractors for Contingent Liabilities
         Start Level 4 Node: Continuous Improvements for FCC, Termination Quote, FSL, and PerContinuous Improvements for FCC, Termination Quote, FSL, and PerEnd Level 4 Node: Continuous Improvements for FCC, Termination Quote, FSL, and Per
         Start Level 4 Node: FS Business Partner Tax ComplianceFS Business Partner Tax ComplianceEnd Level 4 Node: FS Business Partner Tax Compliance
      Start Level 3 Node: High TechHigh TechEnd Level 3 Node: High Tech
         Start Level 4 Node: High Tech, Design Win ExchangeHigh Tech, Design Win ExchangeEnd Level 4 Node: High Tech, Design Win Exchange
         Start Level 4 Node: High Tech, POS Revenue RecognitionHigh Tech, POS Revenue RecognitionEnd Level 4 Node: High Tech, POS Revenue Recognition
      Start Level 3 Node: InsuranceInsuranceEnd Level 3 Node: Insurance
         Start Level 4 Node: Financial Customer Care for InsuranceFinancial Customer Care for InsuranceEnd Level 4 Node: Financial Customer Care for Insurance
      Start Level 3 Node: MediaMediaEnd Level 3 Node: Media
         Start Level 4 Node: Intellectual Property ManagementIntellectual Property ManagementEnd Level 4 Node: Intellectual Property Management
      Start Level 3 Node: Public SectorPublic SectorEnd Level 3 Node: Public Sector
         Start Level 4 Node: Social Services - Benefit CalculationSocial Services - Benefit CalculationEnd Level 4 Node: Social Services - Benefit Calculation
         Start Level 4 Node: Investigative Case ManagementInvestigative Case ManagementEnd Level 4 Node: Investigative Case Management
         Start Level 4 Node: BRFplus for Grantor ManagementBRFplus for Grantor ManagementEnd Level 4 Node: BRFplus for Grantor Management
         Start Level 4 Node: CRM, Grantor Web Request IntegrationCRM, Grantor Web Request IntegrationEnd Level 4 Node: CRM, Grantor Web Request Integration
         Start Level 4 Node: Financial Customer Care for Public Sector OrganizationsFinancial Customer Care for Public Sector OrganizationsEnd Level 4 Node: Financial Customer Care for Public Sector Organizations
         Start Level 4 Node: Social Services, 2011Social Services, 2011End Level 4 Node: Social Services, 2011
      Start Level 3 Node: TelecommunicationsTelecommunicationsEnd Level 3 Node: Telecommunications
         Start Level 4 Node: FCC for TelecommunicationsFCC for TelecommunicationsEnd Level 4 Node: FCC for Telecommunications
         Start Level 4 Node: Order and Contract Processing for the Telecommunications IndustrOrder and Contract Processing for the Telecommunications IndustrEnd Level 4 Node: Order and Contract Processing for the Telecommunications Industr
         Start Level 4 Node: Integration of SAP CC and SAP CI with the Provider OrderIntegration of SAP CC and SAP CI with the Provider OrderEnd Level 4 Node: Integration of SAP CC and SAP CI with the Provider Order
      Start Level 3 Node: UtilitiesUtilitiesEnd Level 3 Node: Utilities
         Start Level 4 Node: Energy RetailerEnergy RetailerEnd Level 4 Node: Energy Retailer
         Start Level 4 Node: Energy Retailer 2Energy Retailer 2End Level 4 Node: Energy Retailer 2
         Start Level 4 Node: Utilities, Meter Reading in Contract ManagementUtilities, Meter Reading in Contract ManagementEnd Level 4 Node: Utilities, Meter Reading in Contract Management
         Start Level 4 Node: Interaction Record Quick View in IdentificationInteraction Record Quick View in IdentificationEnd Level 4 Node: Interaction Record Quick View in Identification
         Start Level 4 Node: Interaction Record Quick View in Account OverviewInteraction Record Quick View in Account OverviewEnd Level 4 Node: Interaction Record Quick View in Account Overview
         Start Level 4 Node: Interaction Records Improved SearchInteraction Records Improved SearchEnd Level 4 Node: Interaction Records Improved Search
         Start Level 4 Node: Utilities Quantity DeterminationUtilities Quantity DeterminationEnd Level 4 Node: Utilities Quantity Determination
         Start Level 4 Node: Demand Side ManagementDemand Side ManagementEnd Level 4 Node: Demand Side Management
         Start Level 4 Node: Utilities, Bill CorrectionUtilities, Bill CorrectionEnd Level 4 Node: Utilities, Bill Correction
         Start Level 4 Node: Utilities, Maximum Number of Hits in Interaction CenterUtilities, Maximum Number of Hits in Interaction CenterEnd Level 4 Node: Utilities, Maximum Number of Hits in Interaction Center
      Start Level 3 Node: Waste and RecyclingWaste and RecyclingEnd Level 3 Node: Waste and Recycling
         Start Level 4 Node: Waste and Recycling 1Waste and Recycling 1End Level 4 Node: Waste and Recycling 1
      Start Level 3 Node: HealthcareHealthcareEnd Level 3 Node: Healthcare
         Start Level 4 Node: SAP CRM and Patient Management IntegrationSAP CRM and Patient Management IntegrationEnd Level 4 Node: SAP CRM and Patient Management Integration
   Start Level 2 Node: Country-Specific FunctionsCountry-Specific FunctionsEnd Level 2 Node: Country-Specific Functions
      Start Level 3 Node: Golden Tax ChinaGolden Tax ChinaEnd Level 3 Node: Golden Tax China