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 Performance and Business Transaction Item Processing

 

Technical Data

Technical Name of Business Function

CRM_PERFORMANCE_2

Type of Business Function

Enterprise Business Function

Available From

SAP enhancement package 2 for SAP CRM 7.0

Technical Usage

CRM core

Application Component

Business Transactions (CRM-BTX)

Business Partners (CRM-MD-BP)

Required Business Function

Not relevant

You can use this business function to enhance performance when working at the item level in certain business transactions and when searching for business partners. In addition to improving system performance, you can also use this business function to improve user productivity.

This business function especially benefits customers with a high load of business transactions, such as sales or service orders. It allows for faster and more customer-friendly interactions with customers when handling orders and service requests, for example, for a call center agent dealing with customers on the telephone. The performance improvements can also reduce the cost of operations and help you to strive for higher customer excellence.

Prerequisites

You have installed the following components as of the version mentioned:

Type of Component

Component

Required for the Following Features Only

Software Component

BBPCRM 702

Software Component

SAP_AP SP22

Fast group condition processing

Features

Fast Row Selection

You can select rows in the item list quickly, without triggering a roundtrip to the backend system, when using the following business transactions:

  • Sales order

  • Service order

  • Sales quotation

  • Service order quotation

  • Package quotation

    Note Note

    Fast row selection is not supported when displaying All Items (Hierarchy) or All Items in the Items assignment block of package quotations.

    End of the note.
  • Sales contract

  • Service contract

  • Service contract quotation

  • Service confirmation

  • Opportunity

For more information, see Performance-Enhanced Item List.

Fast Row Creation

You can quickly create new rows at the end of an item list using an Insert button or, if you are entering data in the last cell of the last row of a table, using the Tab key. This feature makes use of an accelerated roundtrip to the backend system that improves performance.

Fast row creation is available in the following business transactions:

  • Sales order

  • Service order

  • Sales quotation

  • Service order quotation

  • Package quotation

  • Service contract

  • Service contract quotation

  • Service confirmation

  • Opportunity

For more information, see Performance-Enhanced Item List.

Performance-Enhanced Business Partner Search

A new type of business partner search is available that improves performance when searching for business partners using a combination of search criteria in the name and address fields. If you have made extensions to your business partner data model by adding your own custom fields, you can also add the extended fields to the new table.

For more information, see Performance-Enhanced Search.

Asynchronous Value Fetch for Products

When you enter products in an item list, asynchronous value fetch improves performance by triggering an asynchronous call to display a preview without using a roundtrip to the backend system. When you move from the Product ID field to the Quantity field after entering a product ID, an asynchronous call retrieves and displays the product description and the unit of measure as a preview. In the meantime, you can still enter the desired product quantity. This results in faster processing time and also allows you to quickly see a preview of the product description and unit of measure so that you can verify the product you have entered.

Additionally, an available-to-promise (ATP) check preview is available when using sales items in sales orders and sales quotations and sales items and service part items in service orders and service order quotations. When creating large orders, you can quickly see whether or not the entered quantity is likely to be available. Once a quantity has been entered, the availability information is called from the SAP ERP system to check whether the desired quantity is available. A status icon displays the status of the ATP check. This status is only a preview; the final status of the ATP check is displayed once the business transaction is saved and a roundtrip is performed.

You can make settings for the ATP check that is performed during asynchronous value fetch in Customizing for Customer Relationship Management under Start of the navigation path Transactions Next navigation step Basic Settings Next navigation step Business Add-Ins Next navigation step BAdI: ATP Check for Asynchronous Value Fetch End of the navigation path.

Asynchronous value fetch is available for the following business transactions:

  • Sales order

  • ERP sales order

  • Service order

  • Sales quotation

  • Service order quotation

  • Package quotation

  • Sales contract

  • Service contract

  • Service contract quotation

  • Opportunity

  • Service confirmation

For more information, see Performance-Enhanced Item List.

Status Indicator for ERP Order-Pricing Detail (Item Level)

This feature enables users to see at a glance the status of conditions types - red, yellow, or green. The tool tip for the status yellow or red details the reason for the status, such as Inactive Due to Manual Entry or, Condition Exclusion Header or Inactive at Header Level.

Fast Group Condition Processing

This feature enables business users to process faster large business transactions. In fast group condition processing, the pricing engine identifies which items require recalculation during value-dependent group processing. This is in contrast to the current classic mode, in which the pricing engine recalculates all items during value-dependent group processing. Removing these unnecessary recalculations results in improved system performance. For more information about this feature, see Fast Group Condition Processing.

Fast group condition processing coexists with the classic mode so no changes are required after an upgrade.

Implementation Considerations

You will benefit from the system performance improvements this feature offers if you use the following:

  • Pricing procedures that include one or more value-dependent conditions. For more information about value-dependent conditions, see Value-Dependent Group Conditions.

Prerequisites for Fast Group Condition Processing

You have taken into account the information in SAP Note 1487240Information published on SAP site.

You have assigned your pricing procedure to Enable Fast Group Condition Processing in Customizing for Customer Relationship Management under Start of the navigation path Basic Functions Next navigation step Pricing Next navigation step Pricing in the Business Transaction Next navigation step Performance Optimized Condition Processing and Pricing Next navigation step Enable Fast Group Condition Processing End of the navigation path.