Technical Name of Business Function |
|
Type of Business Function |
Enterprise Business Function |
Available From |
SAP enhancement package 2 for SAP CRM 7 (BBP CRM) |
Technical Usage |
CRM Core |
Application Component |
|
Required Business Function |
|
You can use this business function to activate the following features:
The Multifunctional Shared Services Framework is now further integrated with the ERP systems in relation to the employee self-services (ESS) on-behalf scenarios. The Employee Interaction Center (EIC) agents can now use object types ESS On Behalf: Benefits and ESS On Behalf: Payments, along with the those previously delivered.
This can be done by launching the respective ESS area page from the business tab of the Service Request creation view. Once completed, the service can then be linked to the service request.
The newly available ESS services, in the business context, are Benefits and Payments. These launch the ESS applications, as configured in the launchpad role ESS and instance ESS_ONBEHALF.
You have installed the following components as of the version mentioned:
Type of Component |
Component |
Required for the Following Features Only |
---|---|---|
Software Component |
|
Not Applicable |
Application Component |
Employee Interaction Center |
Not Applicable |
Application Component |
HR Administrative Services |
Not Applicable |
Application Component |
Employee Self-Services |
Not Applicable |
You have activated the HCM, ESS on Web Dynpro ABAP
HCM_ESS_WDA_2
business function.
You have activated the HCM, Integration with Shared Services Interaction Center
HCM_SSC_EIC_1
business function.
You have activated the Multifunctional Shared Services Interaction Center
CRM_SHSVC
business function. Activating this business function is a prerequisite for integrating the HCM functions in the Shared Services Center in
CRM.
The Employee Interaction Center agent can initiate and process requests, on behalf of an employee, from within the Service Request
in the Business Context
view.
The following functions are available for this object type:
The agent can start a new Benefits
area page for an employee. To do this, the agent selects an application from the list in the ESS area page. The system opens the appropriate application with the employee data from the ERP system. The agent can view
or edit the master data appropriately. After the data has been saved, the system creates the changes in the ERP system and links it to the CRM service request. This link is only possible only if the ESS application is activated for data tracking of self-services.
The area pages launch the ESS applications, as configured in the launchpad role ESS and instance ESS_ON BEHALF.
Agents can process ESS applications in the CRM Shared Services Framework (SSF) on behalf of an employee only if the appropriate authorizations, required for each application, are assigned to the agent role.