Technical Name of Business Function |
|
Type of Business Function |
Enterprise Business Function |
Available From |
SAP Enhancement Package 2 (SP05) for SAP CRM 7.0 |
Technical Usage |
CRM core |
Application Component |
|
Required Business Function |
|
You can use this business function to enhance the content and text management capabilities of Service Request Management
.
Type of Component |
Component |
Required for the Following Features Only |
---|---|---|
Software Component |
As of |
You can use this function to control which user roles are allowed to display and edit documents that are attached to a business transaction.
For more information, see Visibility of Attachments.
A new button is available for the work area toolbar. The button with a paperclip icon indicates that attachments are assigned to a service request. By choosing the button, you can navigate directly to the expanded attachments assignment block.
You are able to edit texts or to add attachments even if another user locks the service request.
For adding and providing text information, a couple of new features is available for the text management capability:
Using only one assignment block for editing texts and displaying the notes history (log)
Personalizing the size of the text block by using a new button
Filtering and sorting the notes history by several text attributes
Classifying texts by tagging a note with up to 8 keywords
Adding URLs and executing them in display mode
Using text templates
For more information, see Text Management in Service Requests.
You can now use additional attributes in the BOL layer for Service Request Management
. For more information, see release note CRM_ITSM_COM: Text Management Objects in Web Services (Enhanced)
.