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Process documentationStatus Management for a Banking Customer Quote

 

During the account origination process, a banking customer quote is assigned a number of statuses in a fixed sequence. You can set some statuses manually, while the system sets other statuses after certain functions have been performed.

Process

The following figure shows the possible system statuses of a banking customer quote:

During the account origination process, the banking customer quote item goes through the following statuses:

  1. When you create a banking customer quote with its simulated product variants, the document has the initial status In Process. The customer accepts one of the created product variants. The accepted product variant is selected by the relationship manager and stored. The created banking customer quote for the simulated offer still has the status In Process.

  2. When all the required information for the offer has been provided, the banking customer quote can be sent for verification. The relationship manager then sets the status to Released.

  3. The system then executes BRFplus rules to check if the document can be released:

    • If the check fails, then the document is set to In Process.

    • If the check is successful, a workflow is triggered. Based on the defined conditions, the banking customer quote is approved automatically and the status is set to Automatically Approved (the life cycle status of the quotation is Released), or the banking customer quote is sent to an adjudicator for approval (status For Checking) (the life cycle status of the quotation is Released).

    For more information about the BRFplus rules for account origination, see BRFplus for Account Origination.

  4. The adjudicator can do the following:

    • Approve the document and set the status to Approved (the life cycle status of the quotation is Released)

    • Reject the document and set the status to Rejected (the life cycle status of the quotation is Released)

  5. When the legal agreement is signed and uploaded, the status of the banking customer quote can be manually updated to Signed (the life cycle status of the quotation is Released).

    Note Note

    At this moment, the back-end system-related client roles are added to the business partner. The business partner data is then replicated in the corresponding business partner roles in the back-end systems. For more information, see Business Partner Replication for a Banking Customer Quote.

    End of the note.

The final status of the banking customer quote is Completed. This status can be set from any life cycle status of the banking customer quote.

To use this process, you must activate the business function CRM-FS, Guided Loan Origination Process (CRM_FS_NBRNWL_1).

More Information

For more information about statuses in business transactions, see Status Management in Business Transactions.