SAP Multichannel Foundation for Multichannel Transactions

Technical Data

Technical Name of Business Function	CRM_MCF_CAR
Type of Business Function	Enterprise Business Function
Available As Of	SAP Enhancement Package 3 for SAP CRM 7.0
Technical Usage	CRM core
Application Component	Interaction Center (CRM-IC) SAP Retail (IS-R) CRM Retail (CRM-ISR)
Directly Dependent Business Function Requiring Activation in Addition	SAP Multichannel Foundation for SAP CRM (CRM_MCF_R1)

You can use this business function to make point-of-sale (POS) transaction data from retail stores available for display in the interaction center (IC).

Integration

The features in this business function require integration with SAP Customer Activity Repository.

Note that SAP Customer Activity Repository must be licensed, installed, and configured separately, and that your SAP license for SAP CRM does not cover its acquisition or use.

Prerequisites

You have installed the following components as of the version mentioned:

Type of Component	Component
Software Component	BBPCRM 713

You have made settings in Customizing for Customer Relationship Management under Start of the navigation path Interaction Center WebClient Next navigation step Industry-Specific Functions Integration with SAP Retail Define Connection to the SAP Customer Activity Repository End of the navigation path .

If you have specific data requirements that are not addressed by the delivered queries that retrieve sales data from the SAP HANA® database connected to SAP Customer Activity Repository, you have made the required settings in Customizing for Customer Relationship Management under Start of the navigation path Interaction Center WebClient Next navigation step Industry-Specific Functions Integration with SAP Retail BAdI: Multichannel Sales Data Retrieval End of the navigation path .

Features

When you activate the business function, IC agents can search for, and display, customer POS transactions. For more information, see Specifics for Interaction Center: Sales.