Show TOC

Background documentationPhone Number Formats for Contacts

 

Phone numbers entered in Microsoft Outlook are handled as described below when they are uploaded to SAP CRM.

Features

ISD Code

This is filled only if the number is preceded with a plus sign (+).

It is identified as starting a plus sign (+), up to the first space or '(' in the number.

If the ISD code is not available in Microsoft Outlook, it is defaulted in the SAP CRM WebClient UI to the ISD code of the country in the business partner (employee) master data associated with the user. This ISD code is also downloaded back to Microsoft Outlook during the same synchronization.

Extension Number

The extension number is filled only if the number has the extension separator value ‘x’ or ‘-’, (as defined in the groupware profile).

The extension number is identified as the number starting after the last instance of the defined extension separator up to the end.

When the extension number is synchronized from SAP CRM to Microsoft Outlook, the extension separator is used to separate it from the phone number.

Phone Number

The phone number is identified as the number that remains after removing the ISD code and extension (if entered). This also includes the area code (if entered). This number is synchronized unchanged to SAP CRM.

Example

Supported Formats

+49 9886345342 x 4352 [required extension separator is ‘x’]

+49 9886345342 – 4352 [required extension separator is ‘-’]

+49 9886345342

+49 (080)9886345342 X 3423 [required extension separator is ‘x’]

+49 (080)9886345342 – 3423 [required extension separator is ‘-’]

+49 (080)9886345342

+49(080)9886345342 x 3234 [required extension separator is ‘x’]

+49(080)9886345342 – 3234 [required extension separator is ‘-’]

+49(080)9886345342

9886543234 (ISD code is derived from the default country in SAP CRM)

Non-Supported Formats

<ISD code>9886543234

+499886345342 (no space after the country code)

49(080)9886345342 (no plus sign (+))

+49(080)9886345342 x 3234 [required extension separator is ‘-’]

Determination of Extension Separator in Groupware Profile (Administrators)

As an administrator, you determine which extension separator value is used in SAP GUI transaction GWIPROFILE, for the parameter ExtensionSeparator. You enter x or .