The system determines pricing information when creating a business transaction, such as a quotation, sales order, service order, or contract. For example, the system automatically determines the gross price and the discounts and surcharges that are relevant for a specific customer or for a particular date, in accordance with the valid conditions.

The system uses the condition technique for pricing, to determine relevant pricing information from condition records for a business transaction.

The system performs pricing in SAP CRM using the pricing engine. The pricing engine ensures integrated price calculation, regardless of whether prices are calculated in the backend SAP CRM system, the interaction center, or in e-commerce.