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 Integration of SAP CC and SAP CI with the Provider Order for SAP CRM 7.0, EhP3, SP04

 

Technical Data

Technical Name of Business Function

CRM_PROVORDERINT_3_4

Type of Business Function

Enterprise Business Function

Available From

SAP Enhancement Package 3 for SAP CRM 7.0, SP04

Technical Usage

CRM core

Application Component

Telecommunications (CRM-IT)

Required Business Function

Order and Contract Processing for the Telecommunications Industry(CRM_TEL_SOM_1)

Integration of SAP CC and SAP CI with the Provider Order (CRM_PROVORDERINT_1)

Integration of SAP CC and SAP CI with the Provider Order for SAP (CRM_PROVORDERINT_2)

Integration of SAP CC and SAP CI with the Provider Order for SAP (CRM_PROVORDERINT_3_2)

You can use this business function to enhance the setup of a complete and integrated end-to-end scenario for Order-to-Cash (O2C) for prepaid and postpaid services in conjunction with SAP Convergent Invoicing (SAP CI) and SAP Convergent Charging (SAP CC) with the following features:.

  • Allowances

  • Create Repair Order

  • Business Agreement Decoupling

Prerequisites

  • You have installed the following components as of the version mentioned:

    Type of Component

    Component

    Required for the Following Features Only

    Software Component

    BBPCRM 703

Features

  • Allowances

    An allowance is a credit given to (or bought by) a customer to use one or more services from a service provider. It can be defined as a quantity of a service or as an amount of money. An allowance can be valid for a specific period of time. When you use the Provider Orders and Contracts business scenario, you can manage temporary amounts of free usage or reduced prices by creating allowances for provider contracts. For more information, see Allowances.

  • Create Repair Order

    You can use the contract data repair function when the distribution of provider contract data fails due to inconsistent data during order capturing. You can correct the data by adjusting the preceding provider order document and resubmitting it. For more information, see Create Repair Order.

  • Business Agreement Decoupling

    You can use business agreement decoupling for a scenario without Contract Accounts Receivable and Payable (FI-CA). In this case, a business agreement is not required as an object in SAP CRM. For more information, see Business Agreement Decoupling.