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CRM Service Request Checklist Item Data Locate this document in the navigation structure

DataSource Transactional Data DataSource Transactional Data: 0CRM_SRV_REQ_CHKLST

 

This DataSource extracts data from checklist items that are assigned to transactions such as incidents/service requests or problems/master requests. For more information about checklists, see Checklist.

Technical Data

Application Component

CRM Service (0CRM_SERVICE)

Available as of Release

SAP enhancement package 2 for SAP CRM 7.0

Shipment

CRM 7.07 SP03

Content Versions

No content versions exist

RemoteCube-Capable

No

Delta-Capable

Yes

Extraction from Archives

No

Verifiable

No

Prerequisites

To use the checklist function, you must activate either the business function IC and Communication-Enabled Business Processes (CRM_IC_CEBP) or Multifunctional Shared Service Interaction Center (CRM_SHSVC).

You have activated business function Service Request Enhancements (CRM_ITSM) to use additional checklist features.

You have made the necessary settings in Customizing for Customer Relationship Management under Start of the navigation path Transactions Next navigation step Basic Settings Next navigation step Checklist Settings End of the navigation path

Data Modeling

Fields of Origin for the Extract Structure

Fields in the Extract Structure

Description of the Field in the Extract Structure

Table of Origin

Field in the Table of Origin

GUID

GUID for a Transaction

CRMD_ORDERADM_H

ORDERADM_H_GUID

OBJECT_ID

Transaction ID

CRMD_ORDERADM_H

OBJECT_ID

PROCESS_TYPE

Business Transaction Type

CRMD_ORDERADM_H

PROCESS_TYPE

POSTING_DATE

Posting Date for a Business Transaction

CRMD_ORDERADM_H

POSTING_DATE

DESCRIPTION_UC

Transaction Description (Upper Case)

DESCR_LANGUAGE

Language Key of Description

LOGICAL_SYSTEM

Logical System

CRMD_ORDERADM_H

LOGICAL_SYSTEM

OBJECT_TYPE

Business Transaction Category

CRMD_ORDERADM_H

OBJECT_TYPE

CREATED_AT

Transaction Was Created at This Time

CRMD_ORDERADM_H

CREATED_AT

CREATED_BY

User that Created the Transaction

CRMD_ORDERADM_H

CREATED_BY

CHANGED_AT

Time of Last Change to the Transaction

CRMD_ORDERADM_H

CHANGED_AT

CHANGED_BY

Transaction Last Changed By

CRMD_ORDERADM_H

CHANGED_BY

RECORDMODE

BW Delta Process: Record Mode

CRMD_ORDERADM_H

TASK

NUM_OF_HEAD

Order Header Number

CRMD_ORDERADM_H

CRMD_ORDERADM_H_GUID

OCCURRENCE

Counter: Document Cat. Appears at Least Once in Document

CRMD_ORDERADM_I

GUID

SCENARIO

Scenario Identity

CRMD_ORDERADM_H

SCENARIO

TEMPLATE_TYPE

Template Type of CRM Transaction

CRMD_ORDERADM_H

TEMPLATE_TYPE

OCCURR_QUOT

Counter: Document Cat. Appears at Least Once in Document

OCCURR_CONT

Counter: Document Cat. Appears at Least Once in Document

REF_UPDATE

Flag: Ref. Update (Extract Structure Only Partially Filled)

INPUT_CHANNEL

Input channel

CRMD_ORDERADM_H

INPUT_CHANNEL

CREATED_TS

Created At (Output in User Time Zone)

CHANGED_TS

Changed At (Output in User Time Zone)

ITEM_GUID

GUID for a Transaction

CRMD_ORDERADM_I

GUID

ITEM_CREATED_AT

Transaction Was Created at This Time

CRMD_ORDERADM_I

CREATED_AT

ITEM_CREATED_BY

User that Created the Transaction

CRMD_ORDERADM_I

CREATED_BY

ITEM_CHANGED_AT

Time of Last Change to the Transaction

CRMD_ORDERADM_I

CHANGED_AT

ITEM_CHANGED_BY

Transaction Last Changed By

CRMD_ORDERADM_I

CHANGED_BY

ORDER_DATE

Posting Date

CRMD_ORDERADM_I

ORDER_DATE

NUMBER_INT

Item Number in Document

CRMD_ORDERADM_I

NUMBER_INT

ITEM_OBJECT_TYPE

CRM Item Object Type

CRMD_ORDERADM_I

OBJECT_TYPE

ITM_TYPE

Item Category

CRMD_ORDERADM_I

ITM_TYPE

NUMBER_OF_I

Order Item Number

CRMD_ORDERADM_I

GUID

BW_ASSIGN

Assign BW and CO

CRMD_ORDERADM_I

ITM_TYPE

ITM_USAGE

Usage of Higher-Level Item

ITM_TYPE_USAGE

Item Category Usage

ALTERNATIVE

GUID for a Transaction

PARENT

GUID for a Transaction

ITM_BP

Partner Number

ITEM_CREATED_TS

Created At (Output in User Time Zone)

ITEM_CHANGED_TS

Changed At (Output in User Time Zone)

ORDER_DATE_TS

Time Stamp (Date and Time) of a Date/Duration

SALES_EMPLOYEE

Employee

CRMD_PARTNER

PARTNER_NO

PERSON_RESP

Employee Responsible

CRMD_PARTNER

PARTNER_NO

CONTACT_PERSON

Customer Contact Person

CRMD_PARTNER

PARTNER_NO

SALESPARTNER

Sales Partners

CRMD_PARTNER

PARTNER_NO

RESP_GROUP_RFW

Responsible Group

PLANNING_ACCOUNT

Planning Account

SERVICE_TEAM

Service Team

CRMD_PARTNER

PARTNER_NO

SERVICE_EMPLOYEE

Executing Service Employee

CRMD_PARTNER

PARTNER_NO

AZCSTEP_GRP

Checklist Step Group GUID

CHKLST

AZCSTEP_GRP

AZCSTEP_ID

Checklist Step ID

CHKLST

AZCSTEP_ID

AZCSTEP_NO

Checklist Step Number

CHKLST

AZPSTEP_NO

AZOPTION_ID

Checklist Option ID

CHKLST

AZOPTION_ID

AZPSTEP_GRP

Checklist Previous Group GUID

CHKLST

AZPSTEP_GRP

AZPSTEP_NO

Checklist Previous Group Number

CHKLST

AZPSTEP_NO

STEP_STATUS

Object Status

STATUS

STATUS

STEP_CREATE_TS

Timestamp: Creation Date

SCAPPT

TIMESTAMP_FROM

STEP_PL_START_TS

Time Stamp: Planned Date/Time from

SCAPPT

TIMESTAMP_FROM

STEP_PL_COMPL_TS

Time Stamp: Planned Date/Time to

SCAPPT

TIMESTAMP_FROM

STEP_COMPL_TS

Timestamp: Completion Date

SCAPPT

TIMESTAMP_FROM