Utilities Free Text Search 4 - QV Pages, Customizing
Technical Name of Business Function |
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Type of Business Function | Enterprise Business Function |
Available As Of | SAP enhancement package 3 (SP06) for SAP CRM 7.0 |
Technical Usage | CRM Core |
Application Component |
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Required Business Functions | Utilities Free Text Search 3 - ESH ( |
This business function provides you with new features and various enhancements to existing features that are used as part of the SAP CRM Interaction Center for Utilities.
You have installed the following components as of the version mentioned:
Type of Component | Component | Is Needed Only for the Following Features |
|---|---|---|
Software Component |
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Software Component |
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For more information, see the documentation for Utilities Free Text Search 3 - ESH (CRM_UT_HANA_SCH_3
).
The business function Utilities Free Text Search 4- QV Pages, Customizing
provides you with the following features:
See Business Partner/Premise suggestions while typing
See desired search results despite typing errors
Search by Business Partner ID, first name/last name, address, Contract ID, Business Agreement ID, email, phone number and identification details
Search by address, Business Partner ID, first name/last name, POD External ID, Contract ID, Business Agreement ID
Perform a search on specific search fields by choosing a NarrowBy filter from the Define Free Text Search Profiles
Customizing
The Quick View displays additional details including:
Business Partner Information (Business Partner ID, name, address, telephone numbers, email addresses, date of birth, identification details, last interaction date/reason, and so on)
Contacts Information (contact person and main payer name, phone numbers, email addresses, and so on)
Account and Billing Information (Amount Open/Due, active contracts, business agreements, and so on)
Open Issues (number of open issues including clarification cases, service orders/notifications, disconnections/reconnections)
The Quick View displays additional details including:
Premise General Data (Premise type, premise address, occupancy status, number of persons, and so on)
Open Issues (Current/previous business partner amount overdue, number of open issues)
Account Summary (Current/previous business partner Amount Due, active contracts/business agreements, and so on)
POD Information (Type, status, planned connection/disconnection, and so on)
Owner Information (Name, ID, address, birthdate, identification, telephone numbers, email addresses, and so on)
Previous Partner (Name, ID, address, birthdate, identification, phone numbers, email addresses, and so on)
Several new settings are available:
Data Providers node
Search Fields
: lists all of the available search fields
NarrowBy
: defines a subset of all search fields
Search Fields for NarrowBy
: defines the search fields for each NarrowBy group which will be used when the corresponding NarrowBy attribute is selected
OData Services node
Quick View Fields Mapping
: defines the mapping between the OData fields and the Data Provider fields
Search Objects node
Quick View Set
: defines all the groupings of attributes into different Quick View sets
Quick View Attributes
: defines all the OData attributes that should be provided for a particular Quick View Set
For more information, see the Customizing for Free Text Search
under .
Two BAdIs are provided that allow customers to extend the Free Text Search feature to influence search results and the quick view for business partners and premises.
You can use this BAdI to modify potential search results, as well as the detailed data for business partners and premises on the data provider layer.
For more information, see the documentation under .
You can use this BAdI to enhance the Gateway model (OData service) and change (or retrieve) the object detail data as well as the search result data.
For more information, see the documentation under .
For more information about Free Text Search, see SAP Library on SAP Help Portal at